ElegattoReviews of elegatto.com

Response from ElegattoApr 7, 2026

Hi David, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration regarding the fit of your bracelets. We understand how important a perfect fit is, and we would like to clarify that it is crucial to distinguish between wrist size and the total length of a bracelet. Each bracelet type is uniquely sized due to variations in rope thickness, bead sizes, closures, and link dimensions. Because of these factors, each type of bracelet will slightly vary in physical length to accommodate the specific materials used. The measurements provided on our site, as outlined in our Size Guide, specifically indicate the recommended wrist circumference only and do not reflect the actual end-to-end length of the bracelets themselves. If you find that a different size is needed to get the fit just right, please proceed to our returns center to initiate an exchange. We want to ensure you are completely satisfied with your purchase and are here to help if you have any further questions.

Response from ElegattoApr 7, 2026

Hi Anita, Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th. If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.

Response from ElegattoApr 7, 2026

Hi Rupert, Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th. If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.

Response from ElegattoApr 7, 2026

Hi Stephen, Thank you for sharing your experience! We're very sorry that you encountered a quality issue, but we're glad to know that our team was able to resolve it for you quickly and to your satisfaction. We take great pride in our products and our service, and your feedback lets us know we're on the right track. We truly appreciate your support and look forward to serving you again!

Response from ElegattoApr 7, 2026

Hi David, Please accept our sincerest apologies for the frustration of having an item missing from your delivery. We've checked our records and noticed that this issue has since been resolved with a replacement order. However, if you have encountered any further issues or require additional assistance, please do not hesitate to reach out to our support team directly. Thank you for your patience and for allowing us to make this right.

Response from ElegattoApr 7, 2026

Hi Craig, Thank you for your feedback! We're so glad to hear that what you ordered was perfect and met your expectations. We truly appreciate your 5-star rating and your support for our brand. Our team looks forward to serving you again in the future!

Response from ElegattoApr 2, 2026

Hi Frederik, We're very sorry to hear that your Pelagus Aegean Blue bracelet broke after only a few weeks of use. This is certainly not the experience we want for our customers, as we take great pride in the quality and durability of our handcrafted pieces. Please reach out to our support team so we can look into your order and assist you with a resolution right away. We would love the opportunity to make this right for you!