ElegattoReviews of elegatto.com

Response from ElegattoOct 9, 2026

Hi RR, Thank you for bringing this to our attention, and we are so sorry to hear that your bracelet broke after less than three weeks! This is certainly not the quality we strive to deliver, and we would love the opportunity to make this right for you. Please reach out to our customer support team with your order number and a quick photo of the item so we can immediately assist you with a resolution. We look forward to hearing from you and getting this taken care of!

Response from ElegattoJul 17, 2026

Dear Stephen, Thank you for taking the time to share your feedback. We are glad to hear that you like the bracelet that fits, but we sincerely apologize for the delivery delay and the frustration you experienced with our sizing. We appreciate your note regarding more precise sizing, and we will certainly share this with our product team to help improve our size guides and overall customer experience moving forward. If you would like to look into options for exchanging the bracelet, please feel free to reach out directly to our customer support team at [email protected] with your order number. We want to ensure you are able to enjoy your purchase.

Response from ElegattoMay 14, 2026

Thank you for sharing your feedback, Mark. We’re glad to hear you enjoyed the products, but we’re truly sorry to hear that the return process from the UK was a difficult experience. We aim to make things as smooth as possible for our international customers, and your feedback regarding the complexities of UK returns is very helpful as we look for ways to improve our global logistics. If there is anything specific we can do to assist you further, or if you’d like to share more details about the hurdles you faced, please feel free to reach out to our support team at [email protected].

Response from ElegattoFeb 24, 2026

Thank you for your feedback, Mark. We're sorry to hear that the return shipping costs were higher than expected. While we do our best to provide clear sizing guides and measurements on every product page to help customers find the right fit, our current policy does require customers to cover the shipping costs for international returns. We understand that this can be frustrating, especially when shipping from further distances, and we truly appreciate your feedback as we look for ways to improve our global customer experience. If you have any other questions or need assistance with a future order, please don't hesitate to reach out to our support team directly.

Response from ElegattoNov 4, 2025

Thank you for sharing your feedback, Jeff. We’d like to clarify that most of our bracelets are made from durable rope material. The Alchor bracelet, in particular, is crafted from high-performance nylon with a silver-plated stainless steel shackle. For your reference, the product description is included on the product page so customers can review all details before purchasing. We appreciate your feedback on the shackle as well. If you have any further questions or need assistance, please feel free to contact us. We value your input and hope to have the opportunity to serve you better in the future.

Response from ElegattoOct 27, 2025

We truly appreciate you taking the time to leave a review, Peter. Especially since it’s not something you usually do! We’re glad parts of your experience resonated, but we’d love to know how we could’ve earned those extra two stars. Your feedback helps us improve, so feel free to share more details with our customer support team. Either way, thank you for giving us a chance!

Response from ElegattoOct 24, 2025

Thank you for your honest feedback, Stuart. We appreciate you taking the time to share your experience. We're sorry to hear you found our bracelet difficult to put on and remove. We'd be happy to exchange it for one with a different closure style that might work better for you. Please feel free to initiate a return at our returns center. Your satisfaction is important to us, and we appreciate you giving our product a try. We hope to have the opportunity to provide you with a better experience.

Response from ElegattoOct 22, 2025

Thank you for your feedback, Robert. We’re sorry to hear the item didn’t fit your needs. For future purchases, we want to make sure you’re completely satisfied with your order. We offer easy returns and exchanges through our online portal. Just enter your order details, and follow the prompts to initiate a return or exchange. Most items can be returned within 30 days of delivery, provided they’re in their original condition. If you ever need assistance with sizing or have questions about our policies, our customer service team is always happy to help. We appreciate your support and hope to serve you better next time!