ElegattoReviews of elegatto.com

Response from ElegattoJul 17, 2026

Dear Customer, Thank you for your feedback, and we sincerely apologize for the delay in your delivery and for the slow response from our support team. While international shipments do take additional time to clear customs and navigate global transit networks, we completely understand your frustration with the unexpected wait. We always want to provide a smoother and more responsive experience. We can see that our team has since reached out and sent the latest tracking updates directly to your email. Please continue to follow that tracking link for the most up-to-date information on your delivery.

Response from ElegattoJun 5, 2026

Hi Ricardo, Thank you for taking the time to share your feedback, though we're incredibly sorry to hear about the issues you've experienced with your items. This is certainly not the quality standard we strive for. We want to make this right for you, but we currently have no record of an unresolved support ticket or order issue matching these details under your name. We would love the opportunity to look into this and assist you further. Please reach out directly to our support team or through our contact page with your order number. We are fully committed to reviewing your case and finding a proper resolution for you. We hope to hear from you soon so we can help!

Response from ElegattoApr 2, 2026

Hi Frederik, We're very sorry to hear that your Pelagus Aegean Blue bracelet broke after only a few weeks of use. This is certainly not the experience we want for our customers, as we take great pride in the quality and durability of our handcrafted pieces. Please reach out to our support team so we can look into your order and assist you with a resolution right away. We would love the opportunity to make this right for you!

Response from ElegattoFeb 24, 2026

Thank you for sharing your feedback with us, Marian. We're sorry to hear that the bracelet was not the size you expected and that there was an issue with the packaging upon arrival. We aim for complete transparency regarding our designs, and for future reference, we provide detailed bracelet measurements and sizing guides on each product page to help our customers choose the perfect fit. Regarding the condition of your package, please reach out to our support team directly with your order number and a photo of how the item arrived. We would like to look into this further with the carrier and make things right for you.

Response from ElegattoFeb 5, 2026

Thank you for your feedback! We are glad to hear that you found our designs attractive, but we are truly sorry to hear about the discoloration you experienced with your fabric and cotton pieces. Because our items are made with high-quality materials, they do require specific maintenance to keep them looking their best. To help prevent fading or color changes, we recommend following the care instructions found on our FAQ page on our website. This includes tips on how to protect the materials from environmental factors like prolonged sun exposure or water.

Response from ElegattoFeb 5, 2026

Thank you for your honest feedback, Tina. We are sorry to hear that your experience with our bracelets didn't live up to the expectations set by our advertising. We strive to balance style with durability, and we regret that the materials felt lighter than you anticipated. Regarding the difficulty with the clasps, we understand that some of our more secure designs can take a moment to get used to. We often suggest resting the wrist on a flat surface while securing the clasp to make it easier to put on by yourself. We want you to feel confident in your purchase. If you feel the items are not a good fit for your needs, please reach out to our support team at [email protected]. We would be happy to discuss an exchange for a different style or provide assistance with a return.

Response from ElegattoOct 28, 2025

We sincerely appreciate you sharing your experience, Philippe. We can confirm your international order was shipped via standard shipping, which typically requires 2-4 weeks for delivery. Since dispatch occurred just a few days ago, your package is still within the normal delivery timeframe. International shipments may experience additional delays due to carrier processing times, customs clearance procedures, or local postal service handling. We recommend referencing your tracking for all delivery updates. If you need any assistance with the delivery of your order, please reach out to our customer support team directly. We appreciate your patience during this process and want to assure you we're here to help if you need any assistance.