ElegattoReviews of elegatto.com

Response from ElegattoMay 14, 2026

Dear Noël, Thank you for your feedback, though we are truly sorry to hear about your experience. To provide some context, several items were on pre-order during that period, which resulted in staggered shipping times. While we ensure that pre-order status and estimated shipping dates are indicated on the website for transparency, we understand how disappointing it is to wait so long for a special gift, and we clearly missed the mark in meeting your expectations. We also take your comments regarding the product representation seriously, as we aim to provide clear and accurate images of all our pieces. We would appreciate the opportunity to look into your specific order and see how we can make this right for you. Please feel free to reach out to our support team at [email protected] so we can assist you directly.

Response from ElegattoMay 14, 2026

Thank you for sharing your feedback, Mark. We’re glad to hear you enjoyed the products, but we’re truly sorry to hear that the return process from the UK was a difficult experience. We aim to make things as smooth as possible for our international customers, and your feedback regarding the complexities of UK returns is very helpful as we look for ways to improve our global logistics. If there is anything specific we can do to assist you further, or if you’d like to share more details about the hurdles you faced, please feel free to reach out to our support team at [email protected].

Response from ElegattoMay 8, 2026

Hi Victor, Thank you for your feedback, and we sincerely apologize for the frustration regarding your wait time. To clarify, the Onyx Signet Ring was a pre-order item as stated on our website at the time of purchase. However, we completely understand how that detail can be missed during the checkout process. Because it is a pre-order, the processing timeline differs from our standard in-stock items. We certainly understand if you would prefer not to wait any longer for the shipment. We are happy to assist you with a resolution. Please contact our support team at [email protected] so we can prioritize your request and get this sorted out for you right away.

Response from ElegattoMay 6, 2026

Hi Patrick, A thousand thanks for such a glowing review! We’re so happy to hear that our bracelets lived up to the name, but even more importantly, we’re glad our support team was able to exceed your expectations. We strive to provide a service that matches the quality of our jewelry, and your kind words truly mean the world to us. Thank you for your high recommendation and for choosing Elegatto!

Response from ElegattoMay 6, 2026

Hi Philip, We’re very sorry to hear that you haven’t received your order yet. After looking into your shipment, it appears your package is currently being held by Brazilian customs for processing. Unfortunately, once a package is held by the authorities, it is outside of our control. They often require the recipient to provide specific information or settle local import duties before the package can be released for delivery. We recommend contacting your local customs authority directly to resolve this. If you need any specific information from our end to help clear the shipment, please reach out to our customer support, and we will be happy to assist you.

Response from ElegattoMay 6, 2026

Hi Bo, Thank you so much for the 5-star rating! We’re happy to confirm that your second order is indeed on its way. You should have received a shipping confirmation email with your tracking details so you can follow its journey. We hope it reaches you quickly, and we look forward to hearing what you think of your new bracelets!

Response from ElegattoMay 1, 2026

Hi Mr. Braybrook, Thank you so much for the 5-star rating and for sharing your experience! We’re delighted to hear that you had an excellent experience with us and truly appreciate your high recommendation. Feedback like yours is what keeps our team motivated to continue providing the best quality possible. We look forward to seeing you again for your next favorite bracelet!

Response from ElegattoApr 7, 2026

Hi Harper, Thank you so much for your kind words! We're happy to hear that you had a great experience working with us and that you are enjoying the quality of our products. Your support means a lot to our team, and we look forward to serving you again in the future.