Elegatto Reviews | Read Customer Reviews of elegatto.com

ElegattoReviews of elegatto.com

3.7467 reviews
Accessories
120 E 8th street, Los Angeles, California

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Elegatto

About Elegatto

Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch

Elegatto (elegatto.com) has 467 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: elegatto.com
Website: elegatto.com
Category: Accessories
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Elegatto reviews

467 approved reviews, newest moderated first

Leon
Jun 13, 2026
This company is either VERY poorly run…
This company is either VERY poorly run or an outright Scammer. I ordered 2 items on April 22, 2026 anticipating 2-4 days for it to be processed and shipped as claimed on their website. After a silent 2 week wait, I checked order status online to find that my order was "waiting to be processed". I emailed them on May 7 and got a weak reply saying "it takes longer" and then saying it would ship 3rd week in May. Well, fast forward now to June 12...STILL "waiting to be processed". No product...no notice...no apologies...no contact! In checking with LA-BBB i now see I'm not alone (bbb. org/us/ca/los-angeles/profile/online-retailer/elegatto-los-angeles-1216-1296200/complaints) They've been doing this alot. And I also found out they charged my PayPal account with an AUTOPAY function without my consent!!!! Contacted PayPal. Demanded and got PayPal refund. Canceled AUTOPAY. BEWARE OF THIS COMPANY and the Inc. name they also charged my autopay as "FUTURE LOOK INC." scam! scam! scum!
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Alexandre R.
Jun 8, 2026
Wrong size
Wrong size And long for delevery
Response from ElegattoJun 12, 2026
Hi Alexandre, Thank you for sharing your feedback with us, and we are truly sorry to hear that your experience wasn't a perfect one. We took a look at your order details and noticed you selected an Extra Small (XS). We completely understand how tricky online sizing can be, and we're so sorry the fit didn't work out as hoped! We want you to feel amazing in our brand, so we do have a return portal on our website where you can easily set up an exchange for a size that fits you better. We also want to apologize for any frustration regarding the delivery timeline. Because we want to keep shipping accessible globally, we only offer Regular Postal Shipping for international orders at this time, which can occasionally take a little extra time to arrive. We’d love the chance to make this right for you. If you need any help navigating the return portal or choosing the perfect size, please don't hesitate to reach out to our support team—we’re always here to help!
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J D.
Jun 5, 2026
Awesome bracelets
Awesome bracelets
Response from ElegattoJun 5, 2026
Hi Jay, Thank you for the excellent review! We're very glad to hear that you're pleased with your bracelets. We appreciate you taking the time to share your feedback with us, as it truly means a lot to our team.
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Bill M.
Jun 4, 2026
Great products
Great products, they’re exactly what I’ve been looking for! Fast shipping too
Response from ElegattoJun 5, 2026
Hi Bill, Thanks so much for the awesome review! It really makes our day to hear that you found exactly what you were looking for. We work hard to get orders out the door as fast as possible, so it’s great to know the quick shipping made a difference for you. Appreciate you taking the time to share the love—hope to see you back again soon!
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Ricardo
Jun 1, 2026
I have had two different items break…
I have had two different items break within two months of buying One was replaced because it was a shorter time the second NO I have s third pice that is slso falling apart, the “leather” strap is coming loose or unraveling
Response from ElegattoJun 5, 2026
Hi Ricardo, Thank you for taking the time to share your feedback, though we're incredibly sorry to hear about the issues you've experienced with your items. This is certainly not the quality standard we strive for. We want to make this right for you, but we currently have no record of an unresolved support ticket or order issue matching these details under your name. We would love the opportunity to look into this and assist you further. Please reach out directly to our support team or through our contact page with your order number. We are fully committed to reviewing your case and finding a proper resolution for you. We hope to hear from you soon so we can help!
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Keyairra E.
Jun 1, 2026
Bought a few pieces I love them all
Bought a few pieces I love them all
Response from ElegattoJun 5, 2026
Hi Keyairra, Thank you so much for the wonderful 5-star review! 🌟 We're happy to hear you love all your new pieces! There is nothing better than finding multiple items that you truly enjoy adding to your collection. Thank you for your support, and we look forward to dressing you in more pieces you love in the future!
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Tsuzuki Y.
May 21, 2026
The product will not be shipped.
I have no opinion on the product's quality. That's because they haven't sent me the product I ordered. That's all. It's extremely frustrating.
Response from ElegattoMay 22, 2026
Hi Tsuzuki, We are incredibly sorry for the frustration and delay you’ve experienced with your order. We completely understand how upsetting it is to be waiting for a purchase with no product in hand. We want to get this resolved for you right away. Our support team actually reached out previously with an update regarding your order, but we have not yet received a response. Could you please check your spam or junk folder in case our messages were accidentally filtered by your email provider? We will also be sending a new follow-up email immediately to ensure we reconnect and get this taken care of for you. Your satisfaction is incredibly important to us, and we look forward to making things right.
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David K.
May 15, 2026
A poorly run company
Seems to be a poorly run company delivering very low quality products. The order i received was wrong and they refused to fix it (by ghosting me). Shortly after, one of the items they got right, broke (the necklace detached from its hook attachment at the end). Do not recommend.
Response from ElegattoMay 22, 2026
Hi David, We are truly sorry to hear about the poor experience you had with both your order and our customer service. We always aim to provide high-quality pieces and reliable support, so it is incredibly disappointing to learn that we let you down and left you feeling ghosted. After receiving your review, we immediately looked into your account history to see how we could make things right. Upon reviewing your case, it appears this issue took place back in 2024, and your order has since been refunded. We know that a refund doesn’t change the initial frustration of a broken item or a mixed-up order, but we have used feedback like yours over the last couple of years to completely overhaul our quality control and support response times. We truly appreciate you sharing your experience, as it helps us ensure these issues stay in the past. If there is anything else we can do for you, please don’t hesitate to reach out to our team directly.
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