ElegattoReviews of elegatto.com

Response from ElegattoJan 21, 2025

Thank you for sharing your feedback, and I sincerely apologize for the experience you’ve had with your order. We truly understand your frustration, especially with a holiday order, and we're very sorry for the delay and lack of follow-up on our part. This is certainly not the level of service we aim to provide. We’re committed to resolving any issues you’ve experienced. Please reach out to our customer service team directly with your order details so we can look into your specific case and provide a solution as quickly as possible. We would love the chance to make this right for you. We value your business, and we’re sorry for any inconvenience this has caused.

Response from ElegattoJan 21, 2025

Thank you so much for your amazing review, Georgia! We’re delighted to hear that you’re happy with the product, quality, and support. Your recommendation means the world to us!

Response from ElegattoJan 21, 2025

Thank you so much for your review, Andrea! We’re sorry to hear about the size issue, but we’re happy to know that our customer service team was able to assist you and provide a great experience. We always strive to be as helpful and kind as possible, and your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out. We're always here to help!

Response from ElegattoJan 21, 2025

Thank you so much for your kind words, Kendyl! We’re so glad to hear that your issue was resolved quickly. We always strive to make our customers’ experiences as smooth as possible, and we’re happy that you were pleased with the service and the replacement. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your feedback and look forward to serving you again in the future!

Response from ElegattoJan 21, 2025

Hi Joseph, thank you for sharing your feedback with us. I’m sorry to hear that the bracelet you received as a gift didn’t meet your expectations. You are welcome to return it! You can start the return process using the returns center on our website. If you need any assistance with the return, please don’t hesitate to reach out to us, and we’d be happy to help you through it. Thanks again for your review, and we hope to serve you better next time.

Response from ElegattoJan 21, 2025

Hi Maria, thank you so much for your kind words! We’re happy to hear you love your new bracelet 😍. Your support means the world to us, and we can’t wait to have you shop with us again!

Response from ElegattoJan 21, 2025

Hi Steven, thank you for bringing this to our attention. We truly want to resolve this for you and ensure your concerns are addressed. Please reach out to our customer support team directly with your order details, and we’ll be happy to assist you in finding a solution. We appreciate your patience and look forward to resolving this matter as soon as possible.

Response from ElegattoJan 8, 2025

Hi Clive, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing it must be, and we are actively working to resolve your issue. We’d like to clarify that the responses you’ve received are from our auto-responder system, which is triggered when a new message is sent outside of your current email thread. It’s not an automated bot; it’s simply a way to acknowledge your inquiry quickly. Sending multiple messages can slow down our ability to resolve your issue promptly. As for the last-mile delivery, we want to inform you that once a package reaches the local carrier, we no longer have control over its movement. However, we are in the process of replacing your item, as previously discussed, and we will update you on this as soon as possible. Please note that due to a high volume of inquiries, responses are taking longer than usual. We are doing everything we can to provide timely solutions and appreciate your patience. Thank you for bringing your concerns to our attention, and we will follow up with you soon with an update.