Molly C.
I apologize for my previous review
I apologize for my previous review, my issues were solved and dealt with in a quick manner.
Response from Electricbyke.comSep 13, 2022
Molly, thank you so much for the updated review!
At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.
Electricbyke.com (electricbyke.com) has 83 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Molly C.
I apologize for my previous review, my issues were solved and dealt with in a quick manner.
Response from Electricbyke.comSep 13, 2022
Molly, thank you so much for the updated review!
VALERIE V.
I purchased the hammer bike in July of 2022. Great bike and some accessories for it. I broke the controller brackets trying to move it on my handlebars and I couldn't find any more in the accessories to replace. Be careful once you install it on the handlebars don't try and move it like I did.
Response from Electricbyke.comJul 22, 2022
Glad you like your e-bike! Sorry to hear about the bracket issue. Send us a picture of the issue and let's see if we can replace it. Best regards, Bill
G W.
I love my ebIke. I chose a 22” for my height of 5’ 1” and I’m a senior. I wanted to be able to control it instead of it controlling me. I’m very happy with my purchase. I ordered a rear view mirror to see behind me. I put my cell phone & water bottle in the basket. My son put it together for me, assembly was easy. I hope to get many years of bike riding from my e bike.
Response from Electricbyke.comJun 30, 2022
Glad to hear you’re enjoying your new e-bike!
Alethea K.
I like the bike but was disappointed that it didn’t have the safety items other bikes have; front and rear lights. Also no USB port to charge external devices (lights). Also that I could only get white as a color. That you can only order a limited amount of accessories, it was hard to figure out what will fit the bike and I have had to return baskets and racks that didn’t fit. I haven’t rode it yet as I’m waiting on items for it. Also no walk setting. I bought the bike from the place that makes them.
Response from Electricbyke.comJun 23, 2022
Hi Alethea - thanks for the review on your new bike. Not sure where you purchased it, but appreciate your order for several accessories from us. With respect to the basket that you are returning it is only for the JupiterBike Discovery X5 as mentioned on our product page. It appears the bike you purchased elsewhere was the Atlas model. JupiterBike does not currently stock a rear rack for that bike.
Jimme G.
We are still waiting for the battery..
Response from Electricbyke.comMay 27, 2022
Hi Jimme - the battery is at your front door. It arrived about the same time you posted this review. As we mentioned in our earlier email, the battery shipped separately.
Phillip R.
Cheep rear fender bracket…. I installed the rear fender and it broke, need to make it out of something better than cheep plastic
Response from Electricbyke.comMay 6, 2022
Hi Phillip - sorry to hear about the broken fender bracket. As you ordered an all-aluminum rear rack rather than fenders from us we recommend you contact the company that supplied the fender. Best regards, Customer Support Team
Jessi
The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all packages left get stolen here). Getting a replacement charger was pretty easy but took a while and I didn't receive a tracking number until the day it was arriving. So overall good bike, good customer service, bad packaging and shipping.
Response from Electricbyke.comApr 5, 2022
Hi Jessi - thanks for your review. Apologies for the shipping issues. We have let the manufacturer warehouse know of this issue as they control the shipper. When you have had some time to ride your bike, please feel free to give it a product review! Enjoy!
Makalah A.
It’s a great bike, wouldn’t recommend you put the bike together by yourself especially if you don’t know what you’re doing because some of the steps are a little complex. But besides that it’s a great bike and roses really well 👍🏽
Response from Electricbyke.comMay 18, 2022
Hi Makalah - Glad to hear you got your bike together and are enjoying it!