At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.
Electricbyke.com (electricbyke.com) has 83 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Renee P.
Packaging was poorly established for the 3000 mile transfer from your location in Florida to Central Oregon. The battery was sliding around in the box with only paper on top. I’m hoping none of the cells have been damaged from bouncing around. I would recommend using foam spray bags, for a safe fit with no sliding and better protection.
Response from Electricbyke.comJun 14, 2023
Great suggestion, Renee! Thanks. We'll pass this along to JupiterBike!
Patrick
Came with no directions and the hardware was scattered throughout the box. Need directions and better packaging
Response from Electricbyke.comJun 13, 2023
Hi Patrick -Thanks for letting us know about the lack of directions and poor packaging. We notified the supplier of this issue and they have provided a link to a video set of instructions. They are also looking into the packaging issue. We have sent the link to you via email and text message. Please note that these instructions also appear on our website page (where you ordered this item). - Customer Support Team
antwann M.
The “Universal charger” that was sent only charged my defiant once and i had my bike die on me and whenever i plug it in it reads as fully charged
Response from Electricbyke.comMay 23, 2023
Hi Antwann - Sorry to hear that you are having issues with charging your battery. Most often, the issue is not with the charger (which is supplied by JupiterBike and is definitely compatible with your Defiant) but with the battery. We have phoned you and left a message to give us a call so that we can get to the bottom of your issue. (See the note below regarding "re-awakening" a sleepy Lithium Ion battery) Customer Support Team Lithium Ion cells can "fall asleep" which can block your battery from charging. You can wake the cells up by following these steps: 1) Place the battery in your freezer for 24 hours. It's okay if you're a bit over. 2) Let the battery thaw 6-8 hours. Please try to stay in this range, the timing on this step is important. 3) Charge the battery as you normally would until the light on the charger turns green. Please note that this can take up to 24 hours. Please unplug if the charger is still red after 24 hours. 4) You're good to go! You can also contact Jupiter Bike Tech Support at 813-609-2453 opt. 4 if you have questions or problems with this procedure.
ROBERT J.
Get back to me , this is the wrong part and I have been trying to return it for several weeks. No one ever gets back to me
Response from Electricbyke.comMar 27, 2023
Hi Robert - The supplier of the battery that you incorrectly ordered has provided a return label to send it back to them. Regards, Customer Support Team
wilbert K.
Exactly what was expected! Bolted up just like a factory installation!!! Thank you !!!!
Jon
Had a great experience with Bill owner is a very very professional, and nice gentleman could not be any more kinder
Response from Electricbyke.comFeb 8, 2023
Many thanks, Jon!
Danny G.
The company is AWESOME! They processed my order quickly & my bike was CAREFULLY packed with extremely easy to read instructions. AND IT WAS FLAWLESS. It's very rare that I offer my opinion but in this case, no words could describe how pleased that I am with the quality of the bike & service that I was given. As a matter of fact, I believe that the bike easily out performed my expectations. And in the near future when I purchase ANYTHING electric it is the Company that I will turn to & I HIGHLY RECOMMEND TO ALL!
Response from Electricbyke.comMay 23, 2023
Danny - thank you for your glowing review. You literally lit up our day!
THOMAS M.
ordered the aostirmotor s07g, and it is a beautiful bike, would be even better if the battery was white like the frame. only issue i had was that the bell broke off the handle bar but it dont matter as i wasnt expecting a bell. bike came in a week which is decent time considering its a drop ship.
