At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.
Electricbyke.com (electricbyke.com) has 83 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jack B.
Electricbyke was fine. Your supplier EW sure doesn’t like to handle small accessories. I appreciate what customer service did and thanks to Bill finally received safety flag for my mobile scooter. Product was so easy to install as advertised. Thanks Bill
Response from Electricbyke.comMay 21, 2024
Thanks for your review, Jack! Long may that safety flag wave! 😉
Jim S.
I ordered a rack for the back of my bike, but it never came. I order again and I was sent one that does not fit. I can't seem to order one for my style of bike. My Bike is a Jupiter Bike Defiant. If I ever get the correct one, I want to order one for my second matching bike.
Response from Electricbyke.comOct 21, 2022
Hi Jim - Checking our records, you pre-ordered one JupiterBike Defiant rack (and then added a second rack to your order) in July. These are currently on backorder and, according to JupiterBike, should ship later this month. More recently, you also ordered a JupiterBike Discovery X5 rack. This rack is made for the Discovery X5 only and does not fit the Defiant. If you wish to return this rack while waiting for the correct ones to arrive, please let us know.
Jimme G.
We are still waiting for the battery..
Response from Electricbyke.comMay 27, 2022
Hi Jimme - the battery is at your front door. It arrived about the same time you posted this review. As we mentioned in our earlier email, the battery shipped separately.
Phillip R.
Cheep rear fender bracket…. I installed the rear fender and it broke, need to make it out of something better than cheep plastic
Response from Electricbyke.comMay 6, 2022
Hi Phillip - sorry to hear about the broken fender bracket. As you ordered an all-aluminum rear rack rather than fenders from us we recommend you contact the company that supplied the fender. Best regards, Customer Support Team
Jessi
The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all packages left get stolen here). Getting a replacement charger was pretty easy but took a while and I didn't receive a tracking number until the day it was arriving. So overall good bike, good customer service, bad packaging and shipping.
Response from Electricbyke.comApr 5, 2022
Hi Jessi - thanks for your review. Apologies for the shipping issues. We have let the manufacturer warehouse know of this issue as they control the shipper. When you have had some time to ride your bike, please feel free to give it a product review! Enjoy!
Clifton D.
Wrong picture of the item
Response from Electricbyke.comOct 19, 2021
Thanks for the heads-up, Clifton! We were showing the tire rather than the tube. We always appreciate it when our customers spot an error! Many thanks!
sadonaldson
The bike came with scratches on both fenders and marks on the body. It did not arrive looking like a new bike. I was going to call and ask for new fenders but my husband said not to bother.
Response from Electricbyke.comOct 12, 2021
Hi Sandra - Sorry to hear about the scratches on your new bike. Could you please provide digital pictures of the scratches and marks on the bike so that we can advise the manufacturer. This is generally related to a shipping issue.
