EGOReviews of egopowerplus.com

Have all of their products, mower quit working. They don't have enough service centers is probably the biggest complaint, people cannot get their products fixed in a timely fashion, my mower has been in the shop which is an hour away for over two months now. Support just blames the service center.

Horrible battery life. 2 seasons and 2 of my 3 batteries are dead. Do not buy.

I had purchased a mower from Lowes a little over a year ago and the battery on the mower already is shot. When calling in they did not want to help me out originally since I did not have the receipt as I paid in cash and I did not keep the receipt. They made a one time exception to send me a new battery but informed me I was not able to use my 5 year warranty anymore due to me not having my receipt. What is the use of a serial number and model number if you cannot look it up internally to find out when it was purchased, where and by whom. I asked to speak to a supervisor and they transferred me to another rep in customer service. They advised that the battery was on backorder and I may not receive it for a month or so! So how am I supposed to cut my grass for over a month? I advised since this was something that was an issue on their end to just replace the entire unit which they said could not be done... For how much I spent on this mower they should be bending over backward to make this right after a year it failed. I will not be using there products anymore and reporting them to the BBB. I tried to be as accommodating as possible even offering to send everything back to replace it and they refused. USE SOMEONE ELSE. This place doesn't have quality products and their policy/ customer service for this is useless.

Unfortunately, there is no Zero (0) star option to select, as it would be befitting of the quality of Warranty service this EGO Power Products offer. There is "NO SERVICE", they place a replacement warranty order for their defective parts, but when you will receive it is another story. I have had warranty order for over a year, before it was shipped after many calls to the customer service, and now it has been over a month of waiting on two other warranty cases and no one can tell me when they will ship the replacement parts. This company needs to be investigated for false advertising and incompetent warranty service.

Pretty much the same as other reviews… got the new 16 inch smart feed trimmer…. Used one time as I think the battery was already charged…won’t charge called customer service and advised it was a bad battery … none in stock but she would escalate my case…but no way to know when I would get another one…wouldn’t recommend EGO for sure … based on other reviews this looks like a long wait… going to dispute my credit card charge….

OMG. I wish I had read these reviews before transitioning my entire lawn equipment and snow blower to EGO. I am still waiting for a battery replacement from 4 months ago. Called today and got no resolution. Are they going out of business?

J'ai acheté une élagueuse EGO le 4 mars 2022, après seulement 1 heure d'utilisation la lame a touché le câble de la batterie et l'a entaillé... Bilan tronçonneuse cramé et le revendeur à qui je l'ai rapporté ne semble pas savoir quoi faire... Conclusion SAV inexistant pour du matériel très cher soit 400 euros foutus en l'air. Je déconseille tout achat de matériel EGO. Remarque : je me suis rendu chez l'importateur à Clermont Ferrand (Aubière) qui refuse tout contact avec le client et renvoi vers le revendeur qui n'a aucune expérience de maintenance de ce matériel électrique et apparemment aucune notice du fabricant... Surtout ne jamais acheter ce type de matériel, allez plutôt chez des concurrents sérieux et capable d'assurer le SAV !!!

Bought a blower in Dec 2021. Used maybe 15-20 times. Quit working, pull the trigger and it just clicks. Battery works fine on other EGO tools, trimmer and mower. Wish I had read all these one-star reviews before buying, I have 3 EGO tools. They need to get bought by a reputable company and improve their quality control.