EGOReviews of egopowerplus.com

I began using my ego electric mower LM2130SP in June of this year. I must warn you that this is not for the elderly. I am an 80-year-old woman with some limited mobility. The battery for this unit weighs a little over 6 pounds. I have a very difficult time bending over to remove the battery. In fact, I fell the last time I tried to remove it and landed on my tail bone. Fortunately, I didn’t break it. The other issue is they want you to clean the bottom of the deck after each mowing which entails putting the mower in an upright position and scrubbing the bottom (you can’t use a hose) and then lowering it back to the ground. Not an easy task. I love the idea of no gas, oil, or spark plug to mess with, but feel it is just too heavy to work for me.

I purchased a EGO two stage snow blower about 3 years ago. The thing works great when it works. The batteries run low very quickly so EGO might think about including 10amp batteries with the blower. Recently I had a chunk of Ice Jam the rear impeller which rendered the Motor/Gear box useless. I purchased the snowblower at Lowes who could do nothing but inform me I had to deal with the manufacturer and most likely need to bring it to an EGO repair which in my case is 1.75 hours away. Thanks Lowes. I called EGO customer service and was given a repair case number. That was over a month ago. Since then I have talked to customer service with at least one discussion indicating they had no record of my case number. A few email with EGO have resulted in no resolutions. I have even offered to simply have them send the new part and I would repair the snowblower myself. Its not rocket science. Nothing from EGO. Bottom line---EGO customer service sucks. If you ever have a problem, plan on frustration.

Possesseur d'une débroussailleuse depuis trois ans, j'en suis très satisfait et n'ai eu aucun problème. J'ai acquis récemment un taille haie de 66 cm dont je suis également satisfait mais que je trouve un peu lourd à l'usage avec une batterie de 4 Ah. Je vais le tester avec une batterie moins puissante et moins lourde.

I purchased an Ego Power Plus 765 cfm leaf blower a year ago through Ace Hardware. Ace ordered it in and was very efficient in doing so. The Ego leaf blower is as powerful as any of my previous gas blowers which lasted many years. The only issue is that, even with the larger battery, on maximum power it only lasts about 20-25 minutes which is barely enough to do my front yard (I have an acre). The battery recharges in about the same length of time as it discharges on full power. The answer would be to buy an additional battery, but these are $$$. The only real negatives are the shoulder strap and the attachment point on the unit. It seems awkward to handle when the strap is over my shoulder so I don't use it. The other thing that is annoying is the constant on lever. It works great, but often when I am carrying it, my leg or sleeve brushes against the lever turning on the blower. A small, easily pushed lock button would prevent this. It is only a minor annoyance, however. All-in-all I like this blower.

I'VE HAD THE SP 21" MOWER AND BATTERY >4.5 YEARS...NO POBLEM. THEN SP SPEED CONTOL FAILED ANS MACHINE RAN AT FU LL SPEED ONLY. I COULD NOT USE. AFTER FINDING AUTHORIZED REPAIR FACILITY I WAS TOLD NOT ACCEPTING MORE EQUIPMENT BECAUSE THEY WERE FULL---CALLED BACK THE NEXT WEEK; CALLED WEEK LATER STILL FULL. THIS SHOP IS ABOUT IS ABOUT A 35-40" DRIVE FOR ME. I ONLY HAD ABOUT 2 MONTHS WARRANTY REMAINING ON MY MACHINE. DISCOURAGED I CALLED CUSTOMER CARE AND TO SHORTEN A LONG STORY THEY DID SOME CHECKING AND ULTIMATELY SAID WOULD SEND NE A NEW MOWER IF IN WANTED; AFTER THE SHOCK WORE OFF I SAID GREAT AND THE NEW MOWER ARRIVED WITHIN ABOUT 10 DAYS. NEVER HAD SUCH GREAT SERVICE IN MY MANY YEARS OF USING VARIOUS COMPANY'S CUSTOMER SERVICE SUPPRT SERVICES. I AM A RETURNING CUSTOMER AND WILL REMAIN A PROMOTER OF THEIR PRODUCTS AND CUSTOMER SERVICES.

Poor customer service. $350 leaf blower stopped working after 16 months. Long wait times on hold for customer service, requested return calls that never come, and finally got ahold of a rep who authorized a warranty review by a technician. Took it to Lowe's as directed, and they do not have any technicians at Lowe's within 150 miles. Requested another callback, but we have already spent hours on this. Many customer service reps are also very difficult to understand. Update: After a few more phone calls, they say that since there are no authorized repair locations in our area (which is a decent sized city) that they are going to send us a new one! Happy with the outcome, but it took a long time to get resolved.

My lawnmower by EGO was purchased in April 2022,from Gardenlines, Kettering, UK. Absolutely delighted until May 2023 when the battery went RED! Found a contact number for ECO after a few hours research, the gentleman immediately advised me that the warranty covered battery and sent me to their closest agent (65 mile round trip) the gentleman kept pressing the battery button until it turned green, much to my surprise!! then he told me it had gone to sleep WHY? no answer!. Used mower 3 times after that and battery went to sleep permanently. Called original contact NO RESPONSE!! 2 days of desperate searching company ownership. I contacted a lovely Lady (Julia) at Henton and Chatell PM Monday July 10th. My new FREE WARRANTY BATTERY arrived Wed 12th. I can only speak as I find. Initially I was very CONCERNED at probable typical ONLINE APATHY, finally GREAT DELIGHT at both Julia's ATTITUDE AND COMPANY RESPONSE.

Just bought a mower, and a multitool. The mower would drive, but the blade won't turn! Youtube suggests it's a common fault with a microswitch checking full extension of the handle or the wire going to it. But this one is brand new - hasn't yet cut a blade of grass! As for the multitool - battery had no life indicated and won't charge - so again tool is unused. Update - mower swapped, and defective battery replaced. I've since bought a hedge clipper. Hopefully the 5 year warranty works.