EGOReviews of egopowerplus.com

Unfortunately, we also have mixed feelings about EGO’s products. The tools themselves are very good. Four years ago, we bought an extensive set with two batteries: a 2.5Ah and a 4Ah battery. At the time, we also registered for the extended warranty (five years). The 2.5Ah battery has been behaving strangely for quite some time now. Initially, I emailed EGO about the issue—twice—but I never received any response. I then contacted the retailer and sent the battery back to them. It has now been almost three weeks, and I still haven’t received any news about what will happen next. Meanwhile, the 5Ah battery is starting to develop the same problem. What bothers me most is that the level of service simply isn’t good enough. If you offer a warranty, you should stand by it and keep your promises. Until we started having problems with the batteries, I was very satisfied. But it’s only when problems arise that you really find out how good a product and the company behind it actually are. Based on my experience now, I probably wouldn’t buy this product again. I hope they resolve this properly.

I purchased a lawnmower and batteries 3 years ago. I like the mower, but one of the batteries failed just before the warranty expired and I cannot get hold of EGO, despite emails, using their contact form and even Messenger. The battery pack is extremely expensive and I would not have expected it fail this quickly.

This review is regarding Ego customer service. We recently bought all new ego tools (mower, pruner, weed whacker and a blower) because a tree came down and crushed everything in our sheds. Took the weed whacker out of the box (first use) and it wasn’t operating properly. The head wasn’t dispensing the string properly. We were on the phone with customer service for 40 minutes, but that wasn’t enough. The trouble shooting process literally involved taking the tool apart; which we did, but the trouble shooting process continued on… I asked how much longer it would take, but the fellow helping us wasn’t able to answer. We have to call back when we have an hour?? to spare. I think it’s reasonable to expect a brand new tool to work, without investing so much time and effort with customer service. Unfortunately, the time to return to the store had passed. We are pleased with the mower and the blower.

I bought an EGO 2 stage snowblower (SNT2400) a bit over a year ago with the idea of switching all my equipment mid term to battery powered ones. Self-maintenance function (self-discharging) of one of the two batteries, which is important for a longer battery life according to EGO, is not working anymore. I called EGO customer service about a month ago for troubleshooting. After following their instructions, I was told that it should work now and to wait a bit for the self maintenance to start again. Now, over 4 weeks later, nothing has happened. Another call to EGO customer service today. I was told that that would not be a defect of the battery itself (although EGO is marketing it as a feature of the battery) and therefore it would not be a reason for a warranty claim. I would have to live with that! Sorry, but this was the first and last EGO product for me. Extremely disappointing experience.

I purchased the a Fan from Lowes (FN1000 ) 07/09/2025. The fan worked fine. Well in March the fan stopped working so I contacted EGO because it was still under warranty and was referred to a repair shop (S&H Small engines) . I took the fan there on 03/16/2026 and was told it would be a 2 week wait. We'll after 30 days I went to chk on the fan and they said they were waiting on parts. Here we are today I called EGO and they said it shouldn't take this long and asked that I called the repair shop and tell them to open the claim as if they left them a messag. I called and they have no clue on what's going on. I jus want my fan that is not even a year old that I paid over 200 dollars for.

I’ve generally had a good impression of EGO tools, but my recent warranty experience has been frustrating enough that I feel others should be aware. My EGO chainsaw stopped working, and I contacted customer support on March 20, 2026. They were responsive initially and created service case #03273527, directing me to drop the saw off at an authorized service center. That part went smoothly. Unfortunately, everything after that has been a dead end. It has now been over a month, and I still don’t have my chainsaw back—or even a clear update on its status. I’ve made multiple calls to both the service center and EGO customer support, and I’m consistently unable to get a timeline, status update, or any meaningful information. At this point, the lack of communication is the biggest issue. I understand repairs take time, but not knowing whether it’s being worked on, waiting on parts, or simply delayed makes the process feel completely unmanageable. I’m hoping someone from EGO can step in, review case #03273527, and provide a clear update or resolution. I chose EGO expecting reliable tools backed by solid support, but this experience has been disappointing.

This company has earned a terrible reputation for customer service for a reason. They make getting returns or repairs impossible through communications systems designed not to work so customers give up. EGO has specific batteries and tools, especially the "power head" that are known to have manfucturing defects and they will not admit the problem or help customers. the 5 year warranty is meaningless. I'm out $400 on equipment that worked less than 15 hours.

I purchased the Hedge trimmer HT6500E on Feb. 2021. I found the blades of the trimmer quite a bit loose and a bit swing up and down but the tool still working. I checked the problem was caused by the broken clamp plate- the long metal plate where the blades bolted on and sliding along. I took it back to the retailer and claim for the warranty repair(5 year warranty). After a few days, the retailer called me back that EGO rejected the claim and said that it is a normal wear due to usage. My point is the clamp plate is not a moving part. Its purpose is to keep the blades contact closely and moving along the same surface consistently. There is no wearing on it and suppose to be last as long as the tool. The snap of it is due to metal fatigue but EGO unwilling to get it repair even it is under warranty. I will never purchase another EGO product.