EGOReviews of egopowerplus.com

EGO PS1000 Pole Saw Review My first cut, a 1 inch branch, the chain came off. Put chain back on and adjusted the tension. On the sixth and last cut the chain came off again. Put back on and stored away the saw. Three months later storm damage clean up. First cut, 2 ½ inch branch, the chain came off. As I was putting it back on I noticed a crack in the plastic housing above and below the drive sprocket. I then noticed the chain bar could move slightly from left to right. That is why the chain comes off. I called EGO warranty and spoke to the representative (Syed) and sent pictures of the cracks. The Rep said it looked like a warranty item since the saw was new and to take it to Jacks Small Engine repair where they will either replace the plastic housing or replace the entire saw section if they did not have the housing. Jacks diagnosis was the saw was “damaged by the customer, had a chain bar bent at an angle (which it was not) and not functional (which it was functional and used by Jacks to cut a piece of wood to test it because there was wood chips in the sprocket area) and therefore not warranted”. I called Jacks Small Engine who said their job is to inspect and advise. I told them I already had authorization to repair or replace. Jacks said they needed to call EGO. They did and EGO said it was now not warranty based on Jacks inspection. I then called EGO again to express my displeasure of okaying the repair then denying the repair based on Jacks assessment not knowing how new and what little use the saw had. The EGO service rep after checking with a supervisor said they sided with Jacks diagnosis and not warranted. Unsatisfied, I wrote to Chevron, EGO corporate office. Explained my case and asked for someone at EGO to take ownership of this warranty claim and let me know. To date (8 weeks ago), I have heard nothing. I went to another EGO parts distributor to order a replacement housing that was cracked and I would repair it myself. They found out EGO no longer makes that part and only replace the entire assembly. As I went on line to post this review, I found a guy who was parting out his PS1000 because his motor burned up and EGO would not warrant it. As I was replacing the housing, I noticed the cracks are where the screws are that join the two halves together… a weak point. Works perfect now NO THANKS TO EGO. If you plan on buying EGO, be aware that if you do not abuse, lightly use and notice a defect in your tool, EGO will not warrant it based on a 3rd party evaluation (a poor evaluation), not your facts or poor quality design. As my EGO tools die, I’m going with another vendor.

Customer service at its lowest. Tried to get answers on my ego trimmer that needed a part told we do t sell parts. Told to go on line look for part from 3rd party. Talked to young lady who was going to help but we got disconnected and I had to wait for someone to call me back.Guido calls me back later and stated I know all the policy's and would not here what I was trying to say. Absolutely bad customer service. I asked him to get me a supervisor he said that would take 24 to 48 hours. That evening a person by the name of Abin called me stating he was a supervisor could or would not honor what another rep told me. Bottom line this company is as bad as it comes. Going forward Toro or Stihl battery power lawn equipment is the way to go.

Absolutely HORRIBLE customer service. My blower failed after about year and eventhough it is under warranty it is taking forever to get it repaired. The shop says it's the entire inside component that failed and EGO is sending to them and guess what.....it's on back order. I have spoken to EGO CS several times and no solutions have been offered. That's a shame because an electric blower works well for my situation... that is if it works. Guess I'll have to go back to a gas powered blower. DON'T BUY AN EGO PRODUCT.... The shop thats repairing mine say his shop is full of EGO's waiting on parts.

When I bought my self-propelled mower in 2020 I immediately registered it on their website and sent a photo of proof of purchase/receipt. Well last week the self-propel feature stopped working and I called customer service. He said the proof of purchase I sent when I registered almost 3 years ago is blurry and I would need to send it again. Really? Within ten minutes I sent a copy of my Visa bill showing the receipt using the email they sent to attach receipt to. Almost immediately I got another email saying my case was closed and not to respond to their unattended email. So I called back to customer service and left my number for callback. Guess what? They called me back but we immediately got disconnected. This is terrible. I feel like I am running an obstacle course here.

i bought their blower and it stop working after company replaced it stopped again i contacted company and decided to repair rather than replace...i still have not got it back...i bought another one...and it broke after 5 days...stop working...the blower has a defect in the controller board and locks...dont buy the blower its junk...this company is not going to make it...i cant believe they dont know about thos common type problem.

We have a trimmer, 2 leaf blowers, a mower and snow blower. Generally the tools themselves work well (snow blower is for light duty only). The problem is the batteries are horrible. The last anywhere from a few months to no more than 2 years. To make it worse their warranty process goes out of its way to avoid honoring the warranty.

My Ego strimmer battery failed a couple of months outside manufacturer's warranty. I telephoned EGO and ecplained that the red circle of death had appeared and battery would not charge. The engineer said the battery was faulty. I emailed the reciept and thought I might have to argue but a couple of weeks later a replacement arrived. Well done!

I purchased an EGO string trimmer in September of 2021. The unit stopped working June of 2023. I contacted EGO Customer Service and was given the "OK for repair" paperwork via email. I took my string trimmer to Northern Tool in Pensacola and have been waiting 3 months for repair. Northern Tool cannot get parts from EGO to fix the trimmer. Contacting EGO is a joke. One customer service representative tells you one thing while another tells a different story, Now, they want a receipt from 1 1/2 years ago to do anything about the faulty trimmer. I registered the product and uploaded all receipts. They claim not to have the paperwork, but yet sent me repair paperwork that stated that the trimmer should be repaired under warranty. Asked for a supervisor to contact me 2 days ago. No reply. Check BBB rating on customer service. They are graded at "F." Buy another brand. EGO is a Chinese company under the name of Chevron who sells faulty equipment,