EGOReviews of egopowerplus.com

EGO WILL NOT HONOR THEIR WARRANTY. EGO refuses to replace my defective battery I purchased at Lowe's, even though my many complaints were made within the 3 year warranty period. Three times I requested a manager. Each time, I was told one was not available, but would call me that day. Two weeks later, one finally called. She agreed that according to EGO records, my initial complaints were made in a timely fashion. It has been not weeks, but months since my complaints. I am still waiting for a new battery. Apparently, a customer cannot trust EGO to honor their written warranties. Tony Raymond

I purchased a Ego power string trimmer and used it 6 times. I only used it while I was at our camp in NY. I tried to use it this week and it would do nothing except the head would shake. I tried taking it back to lowes where I purchased it and unfortunately it was past 90 days since I purchased it. They told me to call ego. So I did and ego told me that I had to take it 1.5 hours away to a repair shop before they could do anything so unfortunately I'm out 322.17. I would never conduct business this way! I even have the receipt.

I challenge any woman to remove the head from an EGO weed trimmer. I took it back where I bought it and the clerk struggled to reassemble and reattach the head. He obviously did a poor job since it jammed again immediately. At this point I bought a different brand weed trimmer and declared the EGO worthless. I used it about 3 months.

My ego trimmer is causing my 2.5 battery to short out. Ego sent me 3 new batteries, I charge them and as soon as i tried them on my Trimmer, all three shorted out. EGO refusing to replace the bad trimmer. Gave me a place to get it repaired, nobody working there now that does EGO repairs. My Trimmer worked good for 1 and 1/2 years. Don't buy EGO products!

They do not honor warranty! I called about a 10 amp battery that had gone bad. Once they confirmed I had registered the battery i was told told to send an e-mail of the receipt. I sent it in and I have heard nothing back. I then received an e-mail that they had closed my case. The have not responded to my e-mails. I have invested over 10K in Ego products.I have a zeroturn, push mower, 2 snow blowers, 2 chain saws, backpack leaf blower, grass trimmer, pole saw, power station, inverter, aux battery backpack and at least 15 batteries. i will not buy another ego product and I will not recommend them

The EGO ST1500SF trimmer would not properly feed out the line from day one. By the time I tried the suggested fixes from EGO manual and web research, the 90-day warranty on the trimmer head had expired. I am now forced to replace the head to get it operational.

Caution..DO NOT PURCHASE. Would have rated zero stars if possible. They do not stand behind printed product warranty. I registered product online to receive an additional 2 years for a total of 5 years. Both batteries stopped working properly. Contacted their customer service and was informed to email the original purchase receipt and they would warranty. I did as requested and then they informed me the warranty is only 3 years even though I registered online for the additional 2. Plus customer service indicated all they needed was the receipt. Their marketing efforts to register the product do not represent the actual warranty provided. When asked to speak with someone higher up I was informed there is no one else. WOW pretty sad for a company of this size.

VERY OVER PRICED MOWERS BEING ADVERTISED AS THE BEST THING SINCE APPLE PIE!! THE ONLY GOOD THING I CAN SAY ABOUT THIS EGO 2135 BATTERY POWERED MOWER IS ITS LIGHT WEIGHT AND FOLDABLE!!!! WHEN YOU DONT WANT TO USE THE SELF PROPEL OPTION THIS THING FEELS LIKE THE WHEELS ARE LOCKING UP AND WORKING AGAINST YOU!! I SENT IT TO THE EGO SHOP AND 5 DAYS IT RETURNED JUST TO TELL ME THEY COULDNT FIND ANYTHING WRONG AND IT CONTINUES TI DO THE SAME THING!! THE 5 YEAR WARRANTY SOUNDS GOOD UNTIL YOU ACTUALLY NEED TO USE IT ! WHAT THEY DONT MENTION IS EVERY TIME THE MOWER NEEDS TO BE SENT OUT FOR REPAIR THE CUSTOMER WILL CHARGED FOR SHIPPING IT TO AND FROM THE REPAIR SHOP!!!! DEFINITELY WILL NOT SPEND ANYMORE MONEY ON THESE MOWERS!!!!!👀🙏🙏