EGOReviews of egopowerplus.com

Honest review. Bought ego mower 2023 top of the line. Worked for 1 season then went dead. Ego said return to Lowes for repair. In repair shop for 3 months, they requested a replacement tool which Ego sent to repair shop in NC. They kept saying they did not receive it despite the ups tracking it delivered. Lowes tried to resolve issue by replacing tool from store stock. Once again got top of line mower, got it home charged battery and nothing. Mower inoperable. Returned to Lowes again and received refund from original purchase. Nice mowers liked it, but quality and repair is not up to par. Would not recommend purchase of this product.

Incomplete instruction caused me not to be able to use my new mower for 4 hours. As I waited for customer service and was hung up on waiting for customer service and was hung up on the agent even admitted to me that they were going to call me back , but he had another call coming in. Extremely poor customer service.

I purchased an Ego power head/edger in May, 2024 and the tool stopped working on June 27, 2024. I made a warranty claim that day and was told the product is not in stock and the claim would be "escalated" to management. I have called two time since and have been told that the claim was escalated and that was all the information available. Per customer service, there was no one else to talk to and even a manager would give the same answer. I have not been able to edge my lawn for over a month and am very unhappy with the warrant claim and results at this point.

Ego Power Plus products are great but the batteries are a problem. They only have a three year warranty as well as the charger!!! Mine stopped working in 3.5 years. Customer service did let me know that the snowblower is still under warranty though...LOL. Can't use it without the battery! Two batteries and a charger costs over 1,000.00 Feels like I got ripped off by Ego. DON'T BUY EGO.

The mower was delivered with non-working headlights. (Not a big deal, but annoying) The mower performed very well for about two years, and then the power drive failed. It took over a month to get the shop/EGO to determine the unit was not repairable. EGO promised a replacement and then changed their mind after a month of my calls and emails asking when the replacement mower would arrive. After threatening a BBB complaint and legal action, they changed their mind, and I received a replacement mower. No response or apology. Just got an email with a tracking number for the mower. That is the only reason they got two stars instead of one. I wish I had seen the reviews on this site before I spent $600+ on this mower. I hope the replacement lasts longer than two years.

I am writing to express my deep disappointment with EGO brand lawn equipment. My recent experience with the string trimmer warranty claim has been extremely frustrating. The trimmer had been failing slowly over the past month until it finally conked out. Despite this being a common, well-known issue with this model, instead of a straightforward replacement, I have to drop it off at a service location for an indeterminate amount of time. I now stand to be without a trimmer for at least 4 weeks and up to 8 weeks, which is unacceptable for a tool that is essential for regular yard maintenance. Additionally, I am highly dissatisfied with the performance of the $5000+ Z6 mower. Despite its high cost and my additional investment of over a thousand dollars in larger capacity batteries, the mower cannot handle my 1.75-acre lawn without needing to be charged twice. This inefficiency means it takes me two days to mow my lawn, which is not what I expected from a premium product. To add to the frustration, about three months after purchasing, the zero turn mower needed an update. However, there were no clear instructions on how to execute it, and the mower bricked with no indication of what was happening. This left me with an unusable mower and no guidance on how to fix it. Overall, these experiences have severely undermined my confidence in the EGO product line. I had high expectations given the investment I made, but the performance and service have fallen significantly short. I hope EGO will take these issues seriously and work towards improving both product reliability and customer service.

We purchased a new EGO Mower from Amazon in April 2023 using my mother’s Amazon account and my credit card. I provided EGO customer service with the delivery email from Amazon showing the $517 purchase, as well as the good review we left for EGO on Amazon. We also gave EGO the order number from the emails received from Amazon, AND the serial number of the mower which is sufficient proof.  We provided all this info to Ego's Supervisor Moe, and also pictures of multiple ego products we had purchased from being a loyal customer.  The only receipt we did not have was to the mower which again was purchased on my now deceased mother account. EGO WILL NOT HONOR THE WARRANTY: We cannot access the Amazon Account to retrieve the actual receipt since it was my mother's account, and we closed it after she passed away to avoid fraud. I've provided all the email screenshots from Amazon in her email account.I even provided EGO with my mother's death certificate. We paid full price for the new mower and want the full warranty since the mower stopped working after a year.

LET THE BUYER BEWARE Purchased the 42" Z mower in April 2024. First time in use the armrest broke for no obvious reason. EGO won't cover this in their warranty citing that it is "cosmetic" damage. Clearly the armrest was damaged in shipment or assembly. Customer service was adamant about not covering this factory damage under the warranty. EGO case number 02265150