EGOReviews of egopowerplus.com

August 20: After just 13 to 16 uses (bought a year and 3 months ago), my mower broke down. Unfortunately, both Lowe's and EGO provided an underwhelming customer service experience. At Lowe's, I was repeatedly asked if I purchased the mower from their store, even after confirming multiple times. It took 15-20 minutes for them to unsuccessfully figure out how to enter the repair order, and they still questioned if I was at the correct store. When I followed up the next day, they couldn’t find the mower on their portal or my account and suggested I contact EGO instead. EGO, on the other hand, also couldn’t track the mower or the repair status. Both companies kept bouncing me back and forth, showing their dedication to avoiding responsibility. It's 7th day and they are still not able to locate the mower/order in their system. To top it off, local EGO service shops are so backed up that they can’t even consider taking in new repairs for at least two months, with an additional 3-4 weeks needed for parts. Given this experience, I can’t say I’d recommend this product. Sep-07: regret not reading the reviews on Trustpilot before buying an EGO product. If you're thinking about purchasing one, seriously reconsider. Based on both my experience and countless reviews, it seems EGO products are built to last about a year—if you're lucky. More than 75% of customers report significant issues, and their customer service is beyond awful. Don’t be fooled by their discount offers. It’s a strategy to offload cheaply made products while maximizing profits over time. To make matters worse, if you need a repair, expect to wait 4 to 6 weeks, and even if your product is still under warranty, they’ll charge you for parts. Save yourself the frustration and choose a more reliable brand.(experiencing this currently)

Don't BUY from EGO - they do not stand by their products!! I have been trying to get my EGO Lawnmower repaired for over ONE YEAR!!!!! And still no resolution...Save your time and MONEY - what a rip off for $599!!!!!

I purchased an Ego self-propelled lawnmower from Murdochs in Montana in summer of 2022. It worked fine the first year--I have a lawn tractor so I only use the Ego for fine tuning the yard and places the tractor can't get to. Hadn't used the mower at all this year, but wanted to spruce up the yard for my wife's book club meeting. Discovered the battery was dead. Called Ego and they walked me through all of the fixes and hacks. Nothing worked. The battery was dead. This was late July or early August. The battery was manufactured July 2021. Ego refused to honor its warranty without a purchase receipt. Sorry, I don't have enough space to keep sales receipts for a product for which I expect the manufacturer to stand behind. Even if I bought the unit earlier...what's the earliest it could have gotten to my retailer if the battery was manufactured in July 2021? Common sense says my purchase was within the 3 year warranty period. The price for a replacement battery is almost the price I paid for the mower and battery--which leads me to believe Ego is interested in selling batteries, not lawnmowers (like a razor company isn't interested in selling razors, but replacement blades.). The mower is going out on the curb with a sign that reads "JUNK PRODUCT/JUNK COMPANY"

Beware of purchasing EGO products on Amazon. I have a string trimmer which I used for one season. When it came time to reload the string, the Powerload system failed and there was no way to load the string without it. When I contacted Ego, they said that they would *not* honor the 5-year warranty on the product because it was purchased on Amazon, an "unauthorized" retailer according to EGO. Now I have a useless string trimmer that I can repair at about the same cost as a new one, or toss into electronics recycling. Beware the EGO!

The best product

My EGO mower, LM2110SP, is absolutely a nightmare. I reside in Texas. It was purchased 6/13/2024. I have an acre of land. The mower chokes if the setting is under "4" even tho I mow minimum of once per week, often twice per week. Bermuda grass. I have to continually restart it. The mower also shuts down because it is "hot". I am 78 years old and if I can endure the TX heat, it needs to run! Your tech support said I need to mow later in the day. This is Texas and it is still 90 degrees at 8 pm! I suggest you alert potential buyers this mower will NOT work if you live in the South where it is hot! I need to return this "diva" of a mower and get one that actually works. I need a mower that can run despite the heat and cuts low enough to keep my lawn healthy. Your tech support is NOT tech support at all-she was an Asian who had no idea what I was talking about. She kept asking me to check my battery. I can tell you the pr5oblem with this mower is not the battery. BTW, I have tried using the mulcher, the side discharge shut and the bag. It does not change the poor performance of this mower. I wish to return it!

EGO has the worst Customer Service in regards to honoring their Registered products! I called customer service when my EGO Trimmer reload button got stuck. They confirmed it was under warranty but proceeded to tell me they couldn't read my receipt (that I mailed in a year ago when I registered). I asked why they didn't tell me then but I knew I had it and hunted it out. Emailed it and again 2 more times after sending it they said we can't read it. I asked eactly what information do you need and I will enlarge that part. Finally after muliple phone calls they said ok we have it. They send me to the closest store in the next town, who then tells me they don't work on them there, they had to send it out. it would take a week. After a week I called and they hadn't even looked at it. So I called back EGO, to complain that it was just a stuck button. Customer Service in Guatamala, told me I needed to EXERCISE more patience. After 3 more calls asking for a supervisor or for my call to be escalated, they told me I had to wait 48 hrs more for them to return my call. I waited two days, nothing. I went to the store where I dropped off my trimmer to find out what the problem was and they asked me if someone called me. I said no, I'm checking to see where it is. Oh here it is. Then EGO supervisor calls me back two days after that to tell me that it usually takes 2 weeks and that is normal. Their Customer Service calls go to Canada or Gutamala. They don't care about their customers. Their products aren't cheap but they treat their customers AWFUL. My advice is not to buy anything from EGO!

CHEAP CHEAP CHEAP ITEMS. THEY CHARGE $30 TO RETURN IT'S MORE THAN THE COST OF THE ITEM