EGOReviews of egopowerplus.com

Called about a battery that was gradually failing...now it is only good for 5 minutes. Called their customer support line. Apparently my warranty is 29 days over the 3 years. They told me to buy a battery. I asked to speak with someone or lodge a complaint they told me there was no such thing. The rep said they could put a note on My account and "hope someone reads it". What a shame I invested in several tools over the last 3 years (snow blower, chainsaw, mower, string trimmer, hedge trimmer, leaf blower. Let's hope they don't fail less than 30 days outside of warranty. I Do not recommend that you buy ego equipment.

I purchased an EGO mower (Power+ Select Cut LM2156SP 21 in. 56 volt Battery Self-Propelled Lawn Mower Kit) In May 2021. It lasted 3 summers before dying. We live in a climate where we only need to mow our lawn about once every two weeks for about 3-4 months a year, so it wasn’t heavily used. After going through a frustrating and redundant 30 minute call with EGO support to confirm the mower was in fact not working, we were told to drop it off at a equipment repair shop that was an hour back and forth drive from our house. Apparently, there aren’t many EGO service centers. I dropped the mower off on May 20 and for 4 MONTHS we waited. Every two weeks the service center called EGO and heard nothing back. They had entire back room full of EGO equipment that needed repairs but that they couldn’t do anything with because they could never get in touch with the company. After 4 months, EGO finally responded and shipped us a new mower. The “new” mower came in a damaged box without a battery or a charger. EGO said we had to drive an hour back and forth to the service center to retrieve the original battery. They refused to send us a new battery. Even though we didn’t use our mower for an entire season and EGO was unresponsive to the service center, they refused to give us an extra year on the warrantly. THIS IS AN 800.00 LAWN MOWER. The customer service is terrible. These products do not last. They are unresponsive to their service providers. Save yourself the angst and the time and just get a Honda.

At first the mower seemed fine. worked like it was advertised. problem is the run time began to shorten. grass that was still short somehow used up more energy. next was the battery. it began to have difficulty charging after a few months use and now it does not work at all. they have the outlandish price of 300$ for the weaker battery and up to 700$ for the higher end one which probably will die just as fast. yes electric is better for environment but if it costs more or the same as a gas mower every year then its cheaper to go to a gas mower. also it actually looses power as time goes on, a gas mower wont stall out as many times as this has. then there is customer support. the fact that in this day of digital, which is faster, more reliable as well as ease of communication. they are Phone call only. this is bad since there is a higher chance of miscommunication, no paper trail for any issue, chance of call drop or being hung up on, as well as bad reception. this is yet another way to push obvious issues away as they can easily loose the recording and logs, hang up on you, or any other way of putting off responsibility. email is not needed but either email or chat. If someone is on stand by for a phone call. they can answer a chat message. I used electric due to ease of use and upkeep, but if the parts are this expensive it is far cheaper to replace sparkplugs, pumps, and other parts than buy from them. gas has more power and reliability. If all the electric can offer is environmental then its not much of a change and its obviously not a 'cheaper" option as they far out price what is needed. If price of gas is 5$ a gallon(high pricing). most mowers can get atleast 1 month of use out of a gallon and only needs to be used for the growing months of spring and summer. meaning atmost you may spend 60$ on gas a year way on the high end. i got about 1 year (2 6 month time) out of the mower and now i need a new battery that is atleast 300$. so a gas mower with more power than their electric for about 300$ plus average of 60$ a year in gas and far less in oil and parts. yea the only thing going for them is environmental. the emissions of almost all mowers is miniscule compared to the constant changing of batteries that cost more than a new lawnmower and is just as environmentally damaging to make. so for the price of one of their electric push mowers, just buy a good riding mower. or better yet buy gas push and save about 800$ for a new tv or something else.

BUYER BEWARE!!! I purchased a blower with battery and charger. The 4.0 battery lasts 4 minutes tops. This kit (bought on Amazon is supposed to be warrantied for 3 years on the battery and charger and 5 for the blower) however they make you jump through so many hoops. Darlene (previous rep) tells you one thing and you do it and now it's not good enough. Call again and speak to 7491Pablo (customer service rep) is so rude and condescending... I WILL NOT BE BUYING ANOTHER EGO AGAIN!!! Too expensive for garage service and garbage products with fake reviews and fake warranties. BUYERS BEWARE!!!

Very third class quality of dress.

Bought a rapid load trimmer June 2024. The head stopped working Sep 2024. I used the trimmer 3 times. I was told that I am 6 days past the warranty. I get the 90 day trimmer head warranty, but they could’ve worked with me a little. A waste of 200.00. I will not buy ego products again.

My EGO edge trimmer flammed out last April 2024. I called them, sent pictures and the sent me a return authorization immediately. However with many promises and lots of phone calls and emails from me, they did not ship a return unit till end of June. I used the replaced unit immediately and was worried as it only ran for a small time, needed to rest and then worked again. This happened twice. Today it would not work at all. Since I have other EGO products I tested the battery to assure it was charged and working, it was. Called EGO and was informed that replacement units have no warranty on them....not a fan!

My multi head power tool stopped working. EGO told me to take it to Lowe’s with a battery and one of the tools. I dropped off my power head, the edging tool, and a battery. They called and said it could not be fixed. They were sending a replacement to my house ant the edger and battery would be returned to the Lowe’s. I got the new power tool in the mail. I went to Lowe’s to get the battery and tool. They only had the battery and the edging tool disappeared. EGO escalated the report to a Supervisor and no one has got back to me and it’s been 4 months since my tool stopped working. I have spoke with EGO at least 4 or 5 times and they say they’ll call back and never do. BE CAREFUL!!! You’ve been warned.