EGOReviews of egopowerplus.com

bonjour, taille haie acheté en nov2023,a fonctionné pendant 11 mois ,puis plus rien, il s'est arrété alors que je lubrifiais les lames, donc sans effort ni choc. sous garantie 2 ans, mais impossible de faire valoir celle ci,le site web (italie) me renvoie à ego france qui fait de meme...SAV inexistant!!!;de plus les cartes de revendeurs ne sont pas à jour depuis plus de 2 ans!!!

I purchased and Ego snow blower in 2022. I used it 4 times with a total run time of 1-1/2 hours. One of the batteries was dead and would not charge. I called Ego customer service. Since I did not have my receipt any longer they went by the manufacture date on the battery which was from 2019. So that snow blower sat somewhere for 3 years before I purchased it. They said there was nothing they could do to help me. I had to purchase another battery because they wouldn't help me. I tried to go electric for various reasons, but never again. I will never buy and Ego product again. Is asking for a battery replacement too much to ask for? It's not like I used it a lot.

I have an Ego power 21 self propelled mower for personal use on .14 acre lawn. Very disappointed the warranty for the mower is 5 years and I’ve already used that twice for faulty parts or parts that have gone bad. On the other hand, the battery has a 3 year warranty from March 2021 and my battery went bad at 3years 7months and they would do nothing to help me. For a mower being close to $500 at the time of purchase with tax to have so many problems is crazy. The mower it self cuts pretty well but struggles if you go to long in between mowing. Maybe I got a faulty mower but for Ego not to even entertain helping at all is horrible. Buyer beware.

Garbage mower self propelled Stopped working after 3 uses. Battery good Looks like new Blade new Garbage blower Stopped working Common garbage product issue They want receipt from 3 months ago I have debit bank charge Lowe's sucks too They both give you run around Bunch of thieves

I bought an ego 400w inverter (PAD5000). It just a couple of months old and was used twice during two power outages. The inverter went flashing red and didn’t work anymore. I thought it would not be a problem to get it fixed or replaced due to so called 5 year warranty and satisfaction guarantee. Not at all! The customer service people I am interacting with are extremely rude and they asked me to send the videos to show the serial number while inserting the battery and then turn on the battery to show the red light. As everyone who owns such an inverter knows that it is an impossible maneuver since inserting a battery requires both hands and once the battery is in place, the serial number is covered by the battery. I told them about this impossible mission. They did not believe me and even didn’t listen to me. I have sent them 7 times with separate video clips showing serial number and showing the red light flashing and photos to show the closeup view of the serial number. They don’t trust me and no solution after weeks emailing back and forth and numerous phone calls. I believe no matter how good is your product and how much ego you have. If you don’t have basic trust in your customers and a reasonable customer service team, you will lose your business. At least for me, this is my last Ego product and luckily I have not waste thousand dollars on this junk company!

Bought the lawn mower and under the year the batter is defected I show them a recpiet and will not honor the replacment they will never see a dime of my money again future buyers please use your money on a differnt product

The review I am writing is about trust in the company warranty. My ego stopped working in 3 months and I reported it to the company they said they would send me another. Well it’s been a month and I checked the status of my warranty and it said my case was closed I phoned and the service guy wanted to check it again so he said turn on its side check blade and then put battery in and start. It worked this time but. I do not believe they would have replaced the mower. I WOULD NEVER BUY AN EGO ANYTHING FOR THIS REASON. luckily mine works.now . Also they would not give me a service place. To take it to!

Since 2021, I have purchased two Ego Lawn Mowers, one a Push the other Self Propelled. I then purchased a Ego Chainsaw. Latter, I purchased an Ego Leaf Blower and Trimmer. It was great because they shared the same Battery and Charger. I enjoyed using them because they are quiet and no messy Gas. Even though I wasn't getting the run time as quoted, it did not matter because I always had 3 Batteries ready in the charger. So no Biggie. Just about 4 weeks ago, I had issue with the Self Propelled Mower shutting off. This happened once them twice and then more frequently. I called Ego Support and they ran me through some diagnostics and determined that I had an Approved repair. Thing is, there is no Ego Repair Shop. I had to take it to Lowes, where I purchased it. Lowes doesn't do the repair, they send it out to yet a different entity. They do pick up and returns weekly on Thursdays. I dropped mine off on Tuesday the 7th October. 3 weeks go by, so I inquired about Mower. They told me that there is a charge for $72.00 because the Mower works as it should. Which it probably does until you hit the self propel button. So, I don't know that to do. I've purchased a Toro Gas Mower and will replace each Ego Tool when any sign of issue comes up. Now if they want to Buy Back my Mower we can be friends again.