EffectoReviews of effecto.app

Response from EffectoMay 30, 2023

Dear Jolandi, We apologize for any distress caused by your experience with our app and the subsequent refund request. We understand that managing anxiety can be challenging, and we regret that our app did not meet your needs and even exacerbated your anxiety symptoms. We want to assure you that our primary goal is to provide support and assistance to individuals who may benefit from our app. We apologize if our response to your refund request seemed unsatisfactory, and we understand your disappointment. While we do have strict refund policies in place, we always aim to be understanding and accommodating of our customers' unique circumstances. We apologize if we failed to convey this effectively during our previous interactions. We value your feedback, and it will be taken into serious consideration. We genuinely care about our users' well-being, and we regret that we were not able to provide the help and support you were seeking. We apologize for any negative impact our app may have had on your anxiety symptoms. If there is anything else we can do to assist you or if you have any further concerns, please reach out to our customer support team directly at [email protected]. We are committed to addressing your concerns and providing any necessary assistance. Thank you for sharing your experience with us. Your feedback helps us improve our app and services to better meet the needs of our users. Best regards, Team Effecto

Response from EffectoMay 30, 2023

Dear Hanna, We deeply apologize for the distress caused by the emails you received from our company. It was never our intention to employ sleezy sales tactics or manipulate individuals with ADHD. We understand that living with ADHD can present unique challenges, and our aim is to provide support and assistance in a respectful and ethical manner. We are genuinely sorry if our emails came across as unethical or targeted towards exploiting any vulnerabilities you may be facing. We value the trust of our users and strive to foster a positive and supportive environment. Your feedback has shed light on areas where we need to improve our communication strategies and ensure that they align with our values. We want to assure you that we do not take advantage of our target audience or their struggles. Our intention is to create a product that genuinely helps individuals with ADHD to overcome challenges and improve their daily lives. We regret that we failed to convey this effectively in our marketing messages. We appreciate you sharing your concerns, and we will thoroughly review our marketing practices to ensure they align with our commitment to ethical and respectful communication. Your feedback helps us learn and grow as a company, and we are dedicated to making the necessary improvements to better serve our users. If there is anything specific you would like to discuss or if you have any further feedback, please feel free to contact our customer support team directly at [email protected]. We value your perspective and are here to address your concerns. Once again, we apologize for any negative impact caused by our emails. We appreciate your willingness to share your thoughts with us, and we will strive to do better in the future. Sincerely, Team Effecto

Response from EffectoMay 30, 2023

Dear Lori, We are sorry to hear about your negative experience with our app, and we apologize for any frustration or inconvenience caused. We understand that managing ADHD symptoms can be challenging, and we strive to provide a user-friendly and helpful solution. We regret that our app did not meet your expectations and that you found it overwhelming to use. We acknowledge the importance of creating an intuitive and accessible user experience, especially for individuals dealing with ADHD. Your feedback regarding the usability of our app is valuable to us, and we will take it into serious consideration as we continue to improve our product. We understand your disappointment with the refund request process. While we have strict refund policies in place, we always aim to be fair and understanding of our customers' circumstances. We apologize if our response did not reflect that. We would like to assure you that our primary goal is to assist and support our users. While we understand your frustration, we genuinely care about helping individuals with ADHD and providing them with a valuable tool. We regret that we were not able to meet your needs on this occasion. If there is anything else we can do to assist you or if you have any further concerns, please reach out to our customer support team directly at [email protected]. We are committed to addressing your concerns and providing any necessary assistance. Thank you for sharing your experience with us. We take your feedback seriously and will continue working to improve our app and our customer service. Best regards, Team Effecto

Response from EffectoMay 30, 2023

Dear Kayleigh, We are truly sorry for the distress caused by the email your fiancé received from Jacob. We apologize for any insensitivity and any negative impact it may have had on your experience. We want to assure you that it was never our intention to guilt trip or target individuals with ADHD. We deeply regret if the wording of the email came across as predatory or caused any feelings of guilt. We understand that ADHD can manifest differently in individuals, and we are committed to ensuring that our marketing materials are respectful and considerate of all our users. We take your feedback seriously and will thoroughly review our email marketing practices to prevent any recurrence of such issues. It is important to us that our communications reflect our understanding and empathy towards the challenges faced by those with ADHD. We apologize if our previous response seemed lacklustre or uncaring. We genuinely care about our users and their experiences with our app. Your feedback has reminded us of the importance of being compassionate and considerate in all aspects of our service. We appreciate you taking the time to bring this matter to our attention, and we sincerely apologize for any distress caused. Your feedback is invaluable in helping us improve and provide a better experience for all our users. If you have any further concerns or questions, please don't hesitate to contact our customer support team directly at [email protected]. We are here to listen and assist you in any way we can. Once again, we apologize for any hurt caused, and we thank you for sharing your thoughts with us. We are committed to learning from this experience and doing better in the future. Kind regards, Team Effecto

Response from EffectoMay 30, 2023

Dear Sarah, Thank you for taking the time to share your feedback about our app. We sincerely apologize for any inconvenience you experienced during your time using our service. We understand that managing time and maintaining focus can be challenging, and we regret that our app did not meet your expectations in addressing these concerns. We acknowledge that our onboarding meeting scheduling has caused frustration for you, and we apologize for any inconvenience this may have caused. We are constantly working to improve our processes and streamline the user experience, and we appreciate your feedback in highlighting this area for improvement. Regarding your refund request, we apologize for any confusion or dissatisfaction you may have encountered. We strive to provide excellent customer service and resolve issues promptly. We regret if we fell short of your expectations in this instance. We are committed to reviewing our refund policy to ensure a fair and efficient process for all our customers. We appreciate you sharing your positive experience with PayPal, and we are glad to hear that they were able to assist you in resolving the matter to your satisfaction. We will take this opportunity to learn from your experience and strengthen our refund procedures. While we understand your decision to no longer use our app, we would like to assure you that we value every user and are committed to continually improving our service. We appreciate your feedback, as it helps us identify areas where we can enhance our app and provide a better user experience in the future. If you have any further concerns or questions, we encourage you to reach out to our customer support team directly via email at [email protected]. We would be happy to address any outstanding issues or provide further assistance. Once again, we apologize for any inconvenience caused and thank you for bringing your concerns to our attention. Best regards, Team Effecto

Response from EffectoMay 9, 2023

Dear Kim, We are sorry that you did not like our app. We hope that any flaws that you see in our design will be erased swiftly and thoroughly. Furthermore, we apologize for our customer support team not being up to standard. We hope that maybe someday you will give our app another chance. Best regards, Effecto Team

Response from EffectoMay 9, 2023

Dear Aleia, We are sorry to hear about your negative experience with our app and we apologize for any inconvenience caused. We take all customer complaints seriously and strive to provide the best service possible to all of our users. We understand that you did not receive a receipt for your purchase and that this caused frustration. We apologize for this and would like to assure you that this was not a deliberate attempt to engage in shady business practices. We appreciate your feedback and will use it to improve our processes going forward. Regarding your refund request, we apologize for any confusion or delay that may have occurred. We do have a refund policy in place and are sorry that you were not able to receive a refund. We would like to clarify that we do not charge our users for any service or product that they have not received, and we take great care to ensure that our subscription process is clear and easy to follow. We are committed to serving the ADHD community and providing them with tools and resources that can help them manage their symptoms. We believe that our app can be of great benefit to many individuals and we hope that you will consider giving it another chance in the future. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We value your feedback and will do our best to address any issues you may have. Thank you for taking the time to share your experience with us. Sincerely, Team Effecto.

Response from EffectoMay 9, 2023

Dear reviewer, We are sorry to hear that you were disappointed with our app and that it did not meet your expectations. We appreciate your feedback and would like to take this opportunity to address your concerns. We understand that our app may not be suitable for everyone, and we respect your decision to delete it. We would like to clarify that our app is more than just a habit tracker. It is a comprehensive tool designed to help users manage their daily routines, track their progress, and achieve their goals. Our app includes a wide range of features such as task management, mood tracking, habit tracking, and more. Regarding the refund policy, we apologize for any confusion or inconvenience caused. We do have a refund policy in place and we are truly sorry that your refund request was overturned. Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further questions or concerns, please do not hesitate to contact our customer support team via this email [email protected] , and we will do our best to assist you. Sincerely, Team Effecto