Gabriela M.
I feel scammed by the Effecto App, they don’t offer what they advertised.
I feel scammed by the Effecto App, the advertisement shows that it’ll help with ADHD symptoms, but it’s not a ADHS plan, it’s a symptom tracker, using it overwhelms me. After 3 days of use, I realized it wouldn’t be helpful, so I asked for a refund. The company says “All sales of digital products are final and non-refundable unless there is a delivery issue with the product or an issue preventing access to the app. Since your Effecto plan was correctly delivered and accessed, we can't offer a refund in this case”, which just doesn’t make sense to me, they don’t offer what they advertised. I don’t recommend it for ADHD people at all.
Response from EffectoJul 4, 2023
Dear Gabriela, We appreciate you taking the time to share your experience with our app, and we apologize for any confusion or frustration caused. Our intention with the app is to provide a platform for individuals to track and monitor their symptoms, offering a space for self-reflection and insight. While we understand that managing ADHD symptoms requires comprehensive support, including strategies and guidance, we acknowledge that our app may not fulfill all the needs of every individual. We apologize if our advertising led you to believe that Effecto would provide a comprehensive ADHD plan. We understand that the discrepancy between your expectations and the actual functionality of the app has left you feeling unsatisfied. Regarding the refund policy, we do state that all sales of digital products are generally non-refundable unless there is a delivery issue or an access problem with the app. We apologize once again for any inconvenience caused, and we appreciate your feedback, as it helps us improve our services. If there is anything else we can assist you with or any further feedback you would like to share, please feel free to contact us. Sincerely, Team Effecto



