eFaxReviews of efax.com

Grazie al supporto di Eleonora da Dublino ho risolto il problema. Una ragazza molto gentile e con una forte customer orientation. Complimenti! Non è facile di questi tempi avere un'interfaccia così educata e proattiva.

Excellent service

Customer service was excellent, however the lack of a mechanism to cancel an account without calling customer support is, much like the concept of faxes, somewhat antiquated.

My experience with this company made me doubt whether they comply with GDPR rules. There is no online way to cancel the service or revoke the credit card information. As a consequence, I sent four emails within two weeks (friendly, but with increasing urgency) to their help email address, without getting a response. I also called a phone number mentioned on their site, and then was given another phone number to call explicitly for cancelling. I called that other number several times and waited for minutes, until I was simply cut off without anyone answering. Only after I had gone "public" here did someone from the company email me, saying they were sorry and would cancel the service and remove my account as requested. They also emphasized being fully GDPR compliant.

L'addetta Eleonora un gentilezza e professionalità unica.

Sono stata abbonata a e-fax per due anni . Servizio fax non sempre brillante, ma il customer service sempre molto pronto, gentile e risolutivo. Anche adesso per disdire il contratto l'addetta (Eleonora) è stata gentilissima, rapidissima e molto collaborativa

The customer service was very kind and competent, when I cancelled my service (cause I just don't need it anymore) the operator wasn't too insistent. I give 4 stars just because I wish there was an option to cancel the service from the website without having to call or that the customer service was available in the evening too.

Le système de fax fonctionne correctement. Pendant la période d'essai, j'ai cherché à me désincrire, impossible de trouver un moyen sur leur site. J'ai donc envoyé un mail qui me demande de rappeler un service client au téléphone. Finalement ils ont accepté de me rembourser le premier prélèvement donc SAV ok.