eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Matt B.
Use this service for over 10 years. Best price and easy to use. Highly recommended!
Response from eFaxAug 21, 2026
Thank you so much for your feedback, Matt! We are very happy to hear that you find our service cost effective and easy to use! If you ever need any further assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thank You. eFax Support Team ^RA
K P.
I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which worked better on my computer than their newer upgraded system. I really appreciated Minh's professionalism and help. I will continue using eFax going forward. I would recommend anyone facing problems to call Tech support. They deliver.
Response from eFaxApr 3, 2026
Thank you so much for your feedback, K Peters. We are happy to hear that Minh was able to assist you with your technical issue and if you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team. ^RA
Vivian
I just signed up and had an issue on my part that required reaching out to customer service. Elizabeth V was great and resolved my issue quickly.
Response from eFaxJan 19, 2026
Thank you for your wonderful feedback, Vivian. We are glad to hear that Elizabeth was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team ^RA
Joseph J.
My overall experience with eFax was just okay. I was charged for fax attempts that did not go through initially, and it took a while to get things to work properly in the backend. But where my experience took a huge leap forward was in the customer service. I spoke with a woman named Carla who assisted me through all of my technical issues and even assisted me with getting refunded for the charges incurred from our “test” attempts and troubleshooting. The customer service from Carla over these two days were excellent, and if she is a representation of the their overall customer service team, I can’t not recommend them. Service ended up working properly in the end, so I am a happy customer.
Response from eFaxJan 7, 2026
Thank you for taking the time to share your detailed feedback. While we’re sorry to hear that your initial experience included some challenges. We are especially pleased to hear that Carla was able to assist you through the technical issues and ensure that the test charges were refunded. Should you require any further assistance, please don’t hesitate to contact us at [email protected] Thank you eFax Support Team ^MQ
Leiola A.
Minh gets 5 stars. eFax gets 3. The eFax service was great, but I had canceled my subscription in awhile ago and just noticed my card was still being charged. Minh was able to look up my account and was indeed able to find that I had canceled my account a while ago. He was able to confirm the cancelation and submitted a refund request for the time period I should not have been charged.
Response from eFaxOct 15, 2025
Hello Leiola, Thank you for taking the time to leave us a 4-star review. We truly appreciate you sharing your experience, and we’re very happy to hear that Minh was helpful in resolving your request and successfully canceled your account. If you need any further assistance, please feel free to message us at [email protected], and we’ll be happy to help! Many Thanks, eFax Support Team ^MQ
Barbara L.
Had a rocky start but customer service helped me through and all is working well now.
Response from eFaxSep 18, 2025
Hello Barbara, Thank you for your 4 star review!. We are very pleased to hear that our Customer Service team was able to assist you and resolve your issue. Should you require further assistance, please feel free to contact us at [email protected] Thank you, eFax Support Team ^MQ
matteo
tha assistant helped me getting thinks clear and she closed my account as I asked her to
Response from eFaxJul 3, 2025
Hello Matteo, Thank you for your 4 star review! We are glad to hear that our support team was able to assist you and process your account closure as requested and we are sorry to see go. If you have any further questions or ever need assistance in the future, we are always here to help. please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Deb
Eveldina was great, but I didn't like that I had to chat with someone to cancel my account. I appreciate that the purpose was to offer a discount to stay, but that could have been handled as a pop-up without the chat. Plus the chat box duplicated every chat bubble, which was annoying. But the cancellation process itself once I started chatting with Eveldina was very quick and easy.
Response from eFaxFeb 6, 2025
Hello Deb, Thanks so much for the wonderful feedback and 4-star review regarding your recent interaction. We are very happy to hear that Eveldina was able to resolve your issue and your request was handled and resolved quickly. We will ensure to forward your feedback to Eveldina. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
