eFaxReviews of efax.com

The system never worked and it is a nightmare to leave them... I am on the phone with a rude "customer service"...

I tried efax free trial but kept getting error messages and it never worked. Emailed customer service to cancel but got no response at all. Had to call them as i noted in the small print that although the free trial was for 30 days, you must cancel within 14 days to not be charged. I rang customer services and a woman told me they cant cancel from there and gave me another number to call their 'customer loyalty' department. This number was never answered for me. It just played music and rang a few times on a constant timed loop. I rang customer services back and spoke to a man who said they could cancel the trial from there! He said it could take up to 24 hours to get the confirmation email. I had to chase again the next day for confirmation but as far as i know it has been cancelled now. The cancellation email arrived about 5 days later. I will still be keeping an eye on my account though for suspicious charges as i do not trust them at all.

De fortsætter med at trække penge efter opsigelse af abonnement, hvilket på andre bedømmelser syntes at være en bevidst forretnings model

Awful company! I have to call on behalf of a friend who is deaf, she tried to cancel by email telling them that she is deaf and can't call them, their silly answer was "CALL US on this number", again she send them an email saying she can't call them on a regular number, their answer again was "to cancel call us on this number". She asked me for help, I've been on the phone for over 1h trying to cancel, the first person I spoke didn't have a clue and transfer me to someone else, I've been on hold for over 1h, I probably will end up contacting the bank to cancel any transactions coming through, as it looks like this company don't allow customers to cancel their membership, definitely make it extremely difficult

Very similar to others - cancellation virtually impossible. I did eventually get through to someone on the phone and they went round in circles trying to avoid actually allowing me to cancel (it took about 15-20 minutes). Eventually accepted the cancellation. Two and half months later found out they are still taking my money. I don't have time to wait on the phone again - specially not after reading that this is standard practice. Luckily my card has now expired - but I'm going to issue a chargeback against them too.

Die Firma Efax hat meinen vorherigen Anbieter Popfax aufgekauft. Mit Popfax waren wir mehr als zufrieden über 12 Jahre. Nach der Übernahme fingen die ersten Probleme an. Kürzlich wurde meine Nummer eingestellt ohne uns beschied zugeben. Bis ich die ersten Anrufe meiner Kunden bekommen habe. Der Image Schaden ist enorm in unser Branche. Auch Briefpapier und Visitenkarten alles für den Müll! Dieser Scheixxladen kann froh sein das ich ihn nicht sofort auf Schadensersatz verklage! Voxxidioxen! Selbst die Mutterfirma j2 Global, Inc. kommt über ein 1 Stern Rating kaum heraus. Hätte ich mich mal vorher Schlau machen sollen was das für Versager sind. Wenn ich nicht mein Geld in 3 Wochen zurückbekomme geht alles zum Anwalt mit einer Schadensersatzklage!

I was customer for many years and used the service only occasionally for example when I moved to different property or needed to send scanned documents somewhere. eFax makes it quiet easy to do so similar to sending emails. Just create a new message, attach documents (work, pdf, txt and others) to it within your Android/iOS app and you are all set. You can setup to be notified via email or push notifications as soon your fax was successfully sent. Since I have my own fax machine there is no need for me for this service. For over £50 fees per year you can get already a decent fax machine and when you have a landline already you are all set to go. Overall these years I received only few genuine faxes, most of them were spam, sometimes on daily basis. When you do some research on the web, forums and their knowledgebase there are ways to submit spam faxes. I did this and also contacted the support team. The eFax team has been unable to stop it. I cancelled my account via telephone in January and made the representative very clear why I no longer want to use the service and that I don’t need it. Now, over three months later, I noted that my account was debited again with £4.20 despite my consent. Sent an email to the customer service team, but since I haven't heart from them, I contacted the Customer Service team. The only advise they were able to give, to get in touch with the loyalty team under +442039497354. After spending a while on the phone, I heart multiple times a voice saying "We apologize for the delay. The next available representative will be with you within shortly." This didn't happen and I got disconnected a few times and needed to ring again. A voice was saying something like "We are currently unavailable right now and are not able to take you call right." followed by a hung up. I finally got my confirmation on the phone that my account was successfully closed, will receive also an email later on for my records. The fee will be refunded to my bank account within 10 working days. For others who are using this service a lot and regularly like small businesses, it might be good value for the money, but for me as a consumer it didn't pay off.

I used faxonline.com for years with NO issues. They were purchased by EFAx so my account was transferred. I rarely use it, but would like it to work when I do. I tired to send a fax this AM and could not. After 30 mins online with their support I asked a DUMB QUESTION...Are you compatible with MAC'S and to my surprise was told NO WE ARE NOT. WHAT service is not compatible with MAC'S in today's world???? Unbelievable...they are as outdated as faxes themselves!!!!