Ms DAWN W.
Ignored my request to cancel
Took out a free trial in March and emailed them to cancel it as I decided I wouldn't be using it. They refused to cancel my account unless I could telephone them. I explained in return email that I am disabled and unable to use a phone. They did not respond and to date have continued to debit my bank account. I find it odd that there is no other method to cancel other than to call. As a disabled person I find this inaccessible and it meant I continued to be charged. *Company have refunded since this review was posted but asked that I remove content they disagreed with even though it was my experience. DO NOT have this review removed. It is bonafide and truthful. I still have my emails.
Response from eFaxAug 10, 2018
Dear Ms Dawn, Thanks for your review, very sorry to hear of your experience. We've sent you a private message asking for your customer id or fax number so we can look into this matter further for you. If you could reply to that message we'll investigate this and have someone reach out to you by email. Many thanks eFax Support Team