Edible ArrangementsReviews of ediblearrangements.com

Received a Christmas gift that was far from edible. The fruit was not ripe and the arrangement was thrown in trash. Sent photos to edible arrangement asking for a remake and they cannot help me since I don’t know the order number and ordering information even with photos and proof of item given to me. The gift was not edible at all. I’ll be certain everyone considering edible arrangements doesn’t waste their money. Totally disappointing. All I wanted was an edible arrangement remake lol

Ediblearrangements took my money, never fulfilled my order, and they will not return any correspondence which I have been trying to send for the past weeks to both the store that was supposed to fulfill the order (Lenexa, KS, store #323), and their corporate website (you can't call them directly, and they won't respond to me online).

I made an edible order.... early morning on 12/23/25.... to be Delivering On Tue, Dec 23, 2025. I paid all the necessary fees to be delivered on 12/23/25.. the order was never delivered... the order status was pending even after 11:00pm on 12/23/25. so I contacted their customer service help via their website - I never received a response....to make matter worse. I called their customer service phone on 12/23, 12/24, called daily till 12/29/2025 and yet they never answer my calls. the decatur edible location also never picked up or answered my calls. I left a voice message and they never returned my call. I noticed my order indicated pending on 12/23 and 12/24....I logged into their website today 12/30 and they changed status to attempted delivery...this company customer service is fraud. basically did not deliver the service, ignored me, and still held my money.

Order 3 items, received only 1 item. Tried to contact them, cant find phone number to call. Reply to their survey, send emails, no respond from them.

My daughter sent me a Christmas Gift through Edible Arrangements - 336 for delivery on Christmas Day. The gift was delivered to some random home in a completely different zip code. My correct address was noted on the Edible delivery tag ACCURATELY. Fortunately the recipient called a few hours after delivery to their home to let me know and asked if I wished to pick it up. I was shocked to learn this but grateful the recipient called me to pick it up. Since it was several+ hours after the delivery the flowers + the chocolate covered strawberries were already mushy and melted; not in the form intended for delivery. Since the address was correctly noted on the delivery tag, I have no idea how the Edible delivery person could have delivered it to some other random address in a completely different zip code. I called Edible to complain & ask for an explanation. But they did not call me back. Very disappointed in Edible & would NEVER recommend Edible to anyone based on this experience.

Store 1631, Mahwah New Jersey. Failed to deliver my order to my sister in a nursing home facility on Dec. 23. Left 2 voicemails, and made múltiple calls. No response means no respect for the customer!!! Probably won’t get a refund, but I’ll keep trying. Submit 3 complaints to their customer service dept. No response!

Really zero stars. Absolute and total rip off. Every year the arrangement I receive is worth a fraction of what the sender paid for it. Impossible to complain. Complaints are given the run around. Buyer beware.

Edible Arrangements had horrible customer service I spent close to two hundred dollars on my dad’s birthday gift and the present did not come until his birthday was almost over the lady explained to me that they had around 20 orders to deliver that day. Which was not my problem. By the time they came I was at a dinner with my family. They left the two hundred dollar present on my porch even though they were told a neighbors cat comes to our porch frequently. They have no disregard or respect for their product or customer. It seems this is common practice for them around the country. But the location I am speaking of is North Dargan Street in Florence SC the lady’s attitude who answered the phone was also horrible when I was just checking on my order. I did not give her attitude but she did give it to me. BEWARE THEIR CUSTOMER SERVICE IS HORRIBLE AS A BRAND.