Edible ArrangementsReviews of ediblearrangements.com

Terrible experience for a premium price. Anniversary gift! Placed an online order on a Thursday morning to be delivered the following day. Received a call later that day saying that delivery was not going to happen that day. I called them back to inform that the delivery was scheduled for the following day and was assured that it would happen by the requested time. Delivery was to take place at a place of business by 4pm when they closed. When I didn't receive a call or text from my wife by 4:15, I called and was told the delivery was in route. Since the business was now closed, I asked if they could deliver to an alternate address, which they agreed. By 5:30, the order still had not arrived so I called again and was told the driver was close by. The order finally arrived at 6:40pm causing our anniversary plans to be ruined. Upon opening the flower arrangement to put into the vase, several stems were broken, 2 of the flowers were wilted, the entire bouquet looked terrible. The vase that got delivered was not what I picked out, was huge and would not properly support the flowers. The card that was attached to the clip on top of the flowers was missing. I ordered 2 balloons, only received one and it was not what I chose with the order. I attempted to reach the store and was unsuccessful. I submitted an inquiry online expressing my disappointment and received an automated response that my inquiry had been received and someone would be in touch with me soon. By Tuesday, I responded, following up with email and attempted call yet as of today, 6 days later, I have not received any response back. I will not be using this company in the future and will be pursuing a refund. Terrible customer service to go along with a terrible product!

Edible arrangements Minneapolis, Minnesota. Horrible experience. They get no stars for me, I just had to pick something. The person that claims they are the supervisor is very unprofessional. I made a same day order for someone's birthday. No delivery, no call, no email. They didn't answer my calls, emails or voicemails. No communication whatsoever. I finally get someone the next day saying the order was ready now and could be delivered. Mind you the person's birthday was the day prior and she wouldn't be at work that day where I had the delivery going. They told me I couldn't be compensated even though I paid for same day delivery. I asked that it go to another address since I couldn't be compensated, I was told yes. I never got confirmation that she got the delivery, she didn't get confirmation either, she was looking out for it all day. She got items I didn't order. Cheaper items than what I paid for. I know because she showed me a video when it arrived. I called to ask why she was delivered things I hadn't purchased, I was told that they assumed I was notified that they didn't habe the container that I ordered and they just put the same arrangement on a platter instead. I never knew anything about them not having what I ordered. They didn't use the same arrangement items either. They used what they wanted which was cheaper than what I had ordered. After cutting me off several times and lying about their services the so called supervisor barked at me " well what do you want? A full refund for the order? " I said yes please. She assured me I would receive a full refund and also the same day delivery fees that I paid. I have yet to see a refund for anything. The company is unprofessional, and crooked. They don't live up to their own standards. The staffer was rude the entire experience as if I did something wrong. No, I paid for a service, and I expect nothing less than what I paid for. I will never in my life order through Edible arrangements again, I don't care where they are located. Fool me once, shame on you. Not again!

First of all, what i ordered looked nothing like the picture! I ordered six strawberries, which came with a small vase with a single rose in it! I was truly interested in the strawberries and when I picked it up, the strawberries were so small and the presentation of them in the box was horrible! The single rose was all brown around the edges! Like I said, I strictly went there primarily for the strawberries! I need it for a gift yesterday so I ordered four days in advance, thinking it would be nice and fresh when I picked it up! I was so embarrassed I couldn’t even use the strawberries to give to somebody! I intern contacted their customer service thru email as instructed!! I got an email that said someone will contact you and no one ever did! I am so disappointed in their product not to mention the presentation was terrible! So now I got stuck with a rotten rose and some old strawberries which I know Way could give to anyone! Great customer service! Why post on your website contact us immediately? You could care less about what people feel! So disappointed!!!

Edible Arrangements - Woodlands, TX. If you're thinking of sending one of these arrangements to someone, please don't give this location your business for several reasons. 1. Everywhere they post "no guarantees" That should be an indicator that they do not provide very good service. 2. If you order in the morning, expecting a morning delivery, it will not happen. They only have ONE driver!!! 3. They offer 1-hour delivery but it always changes to their standard delivery when you begin checking out. Standard delivery can be up until 9:00pm to deliver. Is that your expectation???? 4. I'm fairly certain my delivery was the last one of the day based on my experience and the rudeness of the lady that works there. 5. They delivered mine at 7PM. A time I could have been out to dinner, being a Friday night. The arrangement was not worth the money spent. Please do not spend your money on this. Send flowers!!!!!! I will never give these people my money again.

The worst customer service I have ever encountered. I paid for a product and same-day delivery for someone's birthday. It never arrived, so I called and left multiple messages. They never responded so I kept calling until they answered (4 days after delivery was supposed to occur) and was met with an extremely rude man who told me I would have to pay for it to be shipped again because it was through a third party shipper and there was nothing he could do about it. I told him that was unacceptable as I had already paid for same-day shipping and it never arrived. He kept telling me I would have to pay for it again, so after 20 minutes he said they would cover that charge but still refused to refund the same-day shipping fee. He said I could either get that refunded or pay for same-day shipping again, not both. He then refused to transfer me to anyone else or give me his name, yelled, interrupted, called me names, and said it was my fault for not understanding because there was nothing they could do about it, and that he refused to make the order, and hung up. I have not gotten a refund and the order never got delivered.

This place is horrible don’t order EVER orders don’t get delivered and customer service is horrible

Absolutely dissatisfied in order was placed for my sister‘s 60th birthday as a surprise everyone at the table said that the fruit was terrible. I do not recommend the one in Palm Harbor, Florida as we called them and they were not very nice buyer. Beware do not order from them.

RECIEVED A BOUQUET, SOME OF THE FRUIT WAS TASTELESS AND BY DAY 3 FRUITS HAD MOLD. WHEN CALLING CUSTOMER SERVICE, PERSONNEL WERE RUDE AND JUST SAID ITS FRUIT AND WE DO NOT KNOW HOW YOU KEEP THE FRUIT, AFTER I REPEATEDLY STATED THEY WERE IN THE FRIDGE. ALSO CUSTOMER SERVICE AGENT I COULD BARELY HEAR DUE TO PHONE SERVICE ON THEIR END.