Edible ArrangementsReviews of ediblearrangements.com

I would give zero stars if I could. Have been using this company for years for my real estate business and my last delivery was never delivered and it was a different location out of Budd Lake New Jersey that was to fulfill it. Not only was I hung up on repeatedly from that store, but I keep receiving open and closed tickets for my complaints through their company customer service department. I put in a claim to my bank who issued a temporary credit and this has yet to be resolved. Based on the amount of negative reviews citing similar issues, I do not recommend this company as it has been only stressful and disappointing.

148 Mississauga store -Ontario Absolutely unacceptable experience. I cancelled my order within an hour and received confirmation, yet hours later I was contacted about a failed delivery. I provided proof of cancellation, and still no refund was issued. I have followed up multiple times with both the store and corporate, and each time I was told a refund would be processed—this has not happened. They have effectively kept $136 for an order that was cancelled properly and on time. This raises serious concerns about their business practices. Avoid this company.

Store 994 in Columbus, GA - horrible experience. Did not receive my order, received no phone call as to why they couls not deliver it, I called and emailed and no one has answered. Hoping the figure out the right thing to do, the person losing is the one who did not get their gift on their special day- because people do not care. Disappointed

First off the app and online ordering is just horrible. It literally took me 2 days to finish my order because it kept freezing up etc One thing after another... So I ended up calling the local franchise although I knew that the reviews were bad. I ordered edible arrangements a lot throughout the years and myself personally never had a bad experience but I have not used them in a few years. So I took the chance and I ordered anyway. BIG MISTAKE. I should have trusted the consumers. I ordered $175 worth fruit also flowers for my daughter and her husband's anniversary. It was supposed to have been a surprise. No no surprise, the driver called my daughter and reviewed the address to her... There's no way that he got lost or the address was hard to find because it's a regular house in a regular subdivision it doesn't take a rocket scientist... So he didn't knock on the door and surprise her but he called her and let her know that he was coming. Of course they didn't bring the flowers which was very very important. I did not find out that they were out roses and all of flowers until after the edible arrangement was delivered. They never even told me. My daughter had to tell me when I asked her if she got the roses. Oh no no roses so I called the store and he said oh yeah we're all out of flowers we won't get them until next week.. Now why did he not tell me that when I called and ordered this stuff. If I would have known that I would have never ordered from edible arrangement... It's just total incompetence... It is so hard to find good workers but edible arrangemens store used to be good. I do not know what happened I guess they are hiring scraping the bottom of the barrel for people. I will never order from them again

If i could put zero stars i would. Ordered before Valentine's day, no confirmation, nothing. Called and messaged day of , nothing. Messages and called afterwards nothing. Put in request for refund, got a response of "processing". Messaged twice today no response. Still haven't received refund or response since Feb. 14, 2026 .

The representative, Stephanie at the Rochester NY, Jefferson Rd location was Super Nice!! Very helpful and considerate. She helped smooth out a situation with ease. I'll be reaching out to her again!! Thanks Stephanie, you're the BEST!!

After spending over $160 on an arrangement for a death in the family, I would not recommend. When I called to inquire about the timing of the delivery (there is no info on the website about this), they were so rude and disrespectful. I was supposed to know how the business is run and that they do local deliveries first and I should have called to ask for a specific time etc. I have lodged a complaint but they won't even acknowledge the way I was spoken to. Offered me a lousy discount for next time even though I advised there would not be a next time. The chocolate covered strawberries were melting (despite it was winter) and it was definitely not as large as they make it out to be! DO NOT RECOMMEND!

I made 2 orders to be delivered Feb 13. Both were sent by FedEx at $26 a piece. One arrived and the box and contents were crushed. The other didn’t arrive and tracking said it would be delivered Feb 16. It was never received. At least they’re consistent with horrible service.