Edible ArrangementsReviews of ediblearrangements.com

I had a great experience with the products from Edible Arrangement. The arrangement that I paid for got there when they said it would come and the product was fresh.

Terrible customer Service! I ordered and was overcharged for delivery. Customer Service refused to refund due to the store I ordered from did not have the item and they authorized additional delivery because the item was delivered by another store. I did not authorize additional charges. Thresa M Palmer 5/22/2026

I placed an order from the store in Brockton Ma, for my niece birthday. I ordered the gift set that includes, one red rose, one baloon & 5 cupcakes + an additional card I paid for too on the side. Unfortunately, they sent her partial of the expensive order I placed. Missing was, the red rose & two cupcakes. I complained about it, they never reached out. I am owed a partial refund which I know I ain't receiving. I will NEVER order from them again. They robbed me of my money. Very dissatisfied that they do this to any customer. Not recommended

Placed an order for a Mother’s Day arrangement to be delivered on Mother’s Day and what should have been a thoughtful gift turned into one of the worst customer service experiences I’ve had. The order was nearly $100, and not only was it never delivered on the promised date, it was apparently never even made. On Mother’s Day itself, after spending nearly an hour on hold just trying to reach customer service, I was assured the arrangement would be delivered no later than 8:00 PM. That never happened. No delivery. No call. No email. No explanation. I attempted to follow up over the next two days. The first day, nobody answered at all, and the local Phoenix store was closed despite posted business hours stating it should have been open. The next day I sat on hold for over 30 more minutes only to be told that there were “several orders” that had not been fulfilled. Their idea of making this right? Offering me a cheesecake bite as an apology for a completely missed nearly $100 Mother’s Day gift. Seriously? I declined and simply asked if they could deliver what I actually paid for, even though Mother’s Day had already passed. I was then assured the arrangement would be delivered the following day. Again—nothing happened. It has now been a full 8 days since the order was originally supposed to arrive. Still no delivery. Still no refund. Still no apology. Still no acknowledgment of the absolute failure in service and communication. Missing a delivery is one thing. Repeatedly making promises you have no intention or ability to keep, leaving customers sitting on hold endlessly, failing to communicate, and then acting as if a tiny free dessert somehow fixes it is unacceptable. This experience was beyond disappointing — it was careless, disorganized, and frankly ridiculous. I will never order from Edible Arrangements again.

Received an edible arrangement for Mother’s Day. Arrangement was left at end of driveway, tipped over in bag. When I opened the bag, several of the plastic holders were broken. Within a day the fruit started to spoil and had an odd taste. I called the store who deliver it (10010 Abetcorn st Savannah GA) and the person I spoke with told me that he would have his manager call me. The website also has all these statements about making it right. All I know is that they are off my list for gift ideas. Terrible service & customer service.

Order W2013602778-1 has been the worst one thus far. I will NOT order ANYTHING from EA anymore and will make sure I will continue to shout it from the rooftop!!! Order was delivered a day late and when it did it was OLD and MELTED. Not fresh as advertised. BEWARE of store 1762 @ 1361 E Osceola Parkway Kissimmee, FL 34744!!! Even though the company advertises a full refund, they offered a mere 20% discount for a future order. This experience has ensured that there will be NO future orders!!!

I ordered chocolate covered strawberries for my daughters for Mother's Day gifts. 5/10/26. They were nothing special. Mediocre fruit, some berries were unripe. Strawberries were only 1/2 covered with chocolate. No striped design or anything to make them look nice. About $80 for 18 berries. Way overpriced. I will never buy them again. Wasted my money! Edible Arrangements company need to do better.

Horrible. Completely messed up my order saying that they have no record of it when I already got charged from my bank. Incompetent people running this company. Unacceptable.