Edible ArrangementsReviews of ediblearrangements.com

I've ordered 3 times and every time there was an issue but the last time was unbelievable! it was for my Dad's 70th birthday. He waited all day for it, it never showed so he spent his birthday alone missed his birthday dinner with his friend. I could not believe that this happened. I ordered well in advance. This is how you do business? To compensate you did refund seems only right since it was not delivered until the following day to the neighbors back porch my dad found this out 2 days later after the animals tore into it and my dad had to clean up the mess in the back yard. This was not a holiday or busy day for this delivery and this is the 3rd time you messed up an order for my father . oh and I was understandably highly upset. You promised to call and apologize to my father for the inconvenience and him spending his 70th birthday alone because of your lack of follow through! You failed at customer service delivery and the only consistencly you have is not providing good service actually you and where's berries and fruit bouquets are incapable if doing your job in an accurate efficient and timely manner.

I ordered the large fruit arrangement but received a smaller version. I called the store in Keller and was advised a manager was not available. I spoke to a young woman who asked I send a photo of the arrangement. I sent the photo to the number requested. I was never contacted. The arrangement nor the container looked like the photo advertised. $150 for an unsatisfactory basket is not acceptable.

I am currently still waiting on a call back from a representative to process the refund of my order that was promised and now will not be delivered today 1/9/21! I am beyond disappointed at the lack of time provided by 1-800- flowers c/o edible arrangements. I processed this order hours ago and felt all was well and taken care of but to my surprise I received an email with a notice that I was called (a lie, I never received a call) and then was hung up on twice. I have waited for a call back from someone for a half hour now. When I was able to speak to a representative after I called back 3 times, he wouldn’t even give his name nor the name of the representative I first spoke to, stating for privacy reasons. I have NEVER experienced such unprofessionalism from a company I thought I could trust! How are you not able to provide your name or at least an ID operator number. I’m beyond disgusted. Refund my money ASAP and at this point I’m done with edible arrangements! I will also be posting this for the public to see as well as letting friends and family know what took place. In sheer disappointment, Shavonn

i went to the mobile, alabama store and asked for a certain color container for a birthday party it was going to. after i choose a container that would work i was assured i would get a white rectangle for the large arrangement i ordered with add ons. when the arrangement came it was in a small blue container. to make matters worse when i called and said something they told me they would give me a refund but instead charged my card a second time. so i have now paid over $300 for a p-ss poor product. would not recommend this store

Ordered 3x this year as gifts and been a recipient twice this year. I’ve not had any issues with ordering or delivery from my local store in Ohio. Only three stars though because the fruit I received went bad in about two days, both times. I don’t think it’s very fresh.

The fruit is great, the customer service - very poor! If something goes wrong forget it! In my latest venture with on line ordering from them the site told me on 3 attempts -something went wrong, try again. Thus no order and no record of attempts yet my credit card charged 3 times! Called customer service, they acted as if I was trying to pull something. Asked them to give me an email and I would send them the screen shots-no. I asked them to call the credit card company directly with me on the to give permission -they could verify - no -nothing! Fortunately the credit card company says the charges are just pending and they will alert me if they are put thru -nevertheless that amount of money is being held back from use. But its the poor customer service that concerns me!!!

Very poor delivery service. I gave them a three day window for delivery. They chose the day. Then delivered after 4:00 after office personnel went home. I will not use again!

Worst customer service experience - they should be ashamed! After being notified that our delivery couldn't be delivered, we tried contacting the store (6833 Snider Plaza, Dallas, TX store) to see how we could resolve the issue. We gave the local store a 2nd number to contact, but they only called the 2nd number after we notified the corporate customer service of the issue we were having with the local store. The first time we called the corporate line, the representative mentioned that we would get a refund. However after 3 days, we called the local store again to see why the delivery wasn't made. The local store in Dallas TX mentioned their hands were tied so we tried calling the corporate line and got the worst customer service experience I've ever had. The corporate customer service representative (name pronounced "U-Niss") wasn't allowing me to speak and refused to help her so I handed the phone to my husband. When trying to explain the issue, (name pronounced "U-Niss") started talking over him too. He was extremely rude and did not allow my husband to express our concerns. U-Niss apologized but then continued to interrupt my husband. We asked if the issue could be escalated to someone else since he wasn't willing to help us but he mentioned that there is nobody else. U-Niss finally agreed to "notify" someone but nobody ever called us back, provide an update or offer to help us. I am never buying anything from Edible Arrangements again. Edible Arrangements really needs to train their customer service representatives. I'm not sure if "U-Niss" is new or if good help is hard to find but its pretty pathetic if he is the best and only person available.