Edible ArrangementsReviews of ediblearrangements.com

I was contacted late in the afternoon on the 1st proposed delivery date. I was not home, so they scheduled for the next day between 10 & 2, since i was scheduled to go out of town and needed to leave by 3. I called and texted to follow up several times and was given different time with each response, none of which were met. The delivery did not come until between 5 & 6, and I had already left for the week. My daughter in law received the delivery, and noted that the fruit did not look fresh, and some pieces had grey fuzz on them. For what I know my kids spent to send me this, I am very disappointed in the quality as well as the lack of customer service and general dishonesty of the person I dealt with on the phone. She knew that the delivery didnt go out until late, and also knew that I was scheduled to leave, yet continued to give me multiple inaccurate delivery times.

Two stars because they did complete the delivery. But I'm not sure it's better that they did. The client sent a picture. I was so disappointed, the reality was more sloppy than the photo online. They should use only the freshest and best in their arrangements for the price they charge. The dipped pieces, their most enticing offering, should be neat and without a chocolate puddle. This would have looked even worse in a bouquet! The platter was $65. SIXTY FIVE DOLLARS. I am embarrassed I sent it.

Bitter experience

Absolutely terrible customer service and poor quality product. The fruit was literally BROWN!!! It's shocking to say the least. Manager stated they delivered until 5:00 PM. I was then told the driver worked two jobs and the last time for delivery was going to be 1:00 PM. My daughter ended up picking up the fruit and it was nothing special, it was literally brown. The manager stated to me "you should have planned better" when I had a hard time coordinating my daughters schedule to their delivery schedule. This will be a never do a gain. For 66.00 my daughter got brown fruit for two that she had to pick up. Absolutely shameful that they are robbing people trying to send a nice surprise to their child at school.

Ordered for friend's birthday with explicit instructions to call before attempting delivery. Received email of failed delivery attempt. Called and spoke with rep at store who said "oh, guess we didn't look at that. There is another delivery going out so we will resend". Again, directed them to call prior to delivery but she didn't understand so asked for manager. Spoke with her and she had no idea but assured me they would call. Received call from friend who said got message of two failed deliveries, had called and spoken with store to twice. When I called back manager said must have spoken with driver as she never called. 6 hours later finally delivered but fruit no longer fresh and at it's peak. Frustration all around from sender and recipient.

I placed an order on Tuesday July 27th at 3722 N Southport Ave location in Chicago, to be delivered on Friday July 30th, mind you; this location is 20 mins from where it was be to delivered and in the worst traffic. You mean to tell me, they can't deliver in 3 days, WOW. Just saying. This location should lose their franchise, who doesn't answer calls during business hours, called this location 773.549.9300, although there's an option to leave a message, but, what do you know... the mailbox was SUPPOSEDLY full and you couldn't leave a message. Also, called Atlanta customer service 203.774.5357, they weren't any help either... isn't that HQ for Edible Arrangements.. Geez.at least headquarters answered the phones, guess that was only joy in experience, someone answering the phone. All this technology and automated messaging system, all change is not progress. So, I asked for a refund. The End.

I've tried getting through to the store and no one answers as they are supposed to be open at 9 AM and it's way over 9. And I can't get through the web site either. I guess they don't need the business! It's ridiculous and frustrating! I'll go somewhere that wants my money?!

Place the order online on Sunday for my mother's birthday. It was supposed to be delivered today Tuesday I got an email confirmation that FedEx was going to deliver it between 9 a.m. and 8 p.m. package was never delivered. And I never received a email or phone call to notify me of any issues. I just called to make it complain they said they would refund my money back and send me a gift card to my email address and until now I have never received an email back from them. Don't bother ordering from them shipping is too expensive and it's not worth it because they cannot even deliver. Very poor service.