Edible ArrangementsReviews of ediblearrangements.com

Came in a day late!!!! Melted and rotten looking so I can’t talk about the in store part. But in your ordering on line I would be hesitate…. Made my wife day more depressing and they only offered me a parcel refund…..

If I could give negative stars, i would. The owner, Pallavi, is incredibly rude, hostile, and condescending. Offers no help for issues with a transaction, and acts like the customer is the one at fault. This whole experience left such a bad taste in my mouth and I hope other people can avoid having to experience this

I placed a special order online for the next day which was a Sunday. Sunday I called Edible arraignments to see when my order would be delivered. I was told by 7:00 pm. I thought okay great. I get a call on Sunday from the delivery person around 6:00 pm wanting to confirm that someone will be home for the delivery. I had been checking the website to track my order. It kept saying out for delivery. It’s 7:28 and it was just delivered.

This has been a nightmare with them. Ordered online, called to clarify way before closing time, kept going to vm but that was full. Have called corporate 3 times and held for 20 min each time with noone answering. I dont know if my order got delivered! Frustrated!! Tried it once and will never use again!!!

Edible Arrangements in Southbury, CT. My review and situation is pretty much every other bad review listed here. Placed an expensive birthday gift order for it to not be delivered, with no notification or explanation. Contacted the store and was treated rudely & then they tried to blame not having a map (who uses maps it’s 2021) and the recipient (which was a bold face lie) for the non-delivery. This business is a joke.

If I could give zero stars I would. This is the worst place to ever deal with. I went straight to the local location in Melbourne Florida where my daughter lives versus the 1800 number. I told them my daughter gets off work at 1 please deliver before. No, and then they don't answer their phone, I have to go through corporate located in Georgia whose response to me, Oh, they aren't answering me either. Hopefully it will be there by 5. I asked to speak to a manager and was on hold for 47 minutes. Now I have called back and am currently on hold for 35 minutes and I am still holding. BY FAR THE WORST COMPANY TO DO BUSINESS WITH. Why I changed from 1-800 flowers is completely my mistake. You have ruined part of my gift for my daughter and her colleagues. my confirmation number was W1004715082-1 And as I end this review, I have now been on hold for a second time for 59 minutes so far. I AM STILL HOLDING. Today is September 8, 2021 and the time is 2:59pm. Let me give you the latest update. It is now 3:05 and someone at the local store in Melbourne, named CHRISTINE hung up on me and the edible arrangements corporate supervisor. Same thing with the Melbourne location "supervisor" Kevin, he hung up too. PLEASE DO NOT EVER DO BUSINESS WITH THEM, AND CERTAINLY DON'T PUT TRUST IN THEM TO DELIVER FOR YOUR SPECIAL OCCASIONS AND MOMENTS. Who knew that hanging up on a customer was good customer service. Thanks Christine and Kevin at the local store and John and Maurice in customer service. Seems like the 2022 budget should have additional training allocated.

I went to the Broad Street, Augusta, GA store in person to place an order for a thank you gift for my rehab team. I told the person taking the order that it had to arrive by 10:30 at the very latest on the Monday following my order, as the rehab site closed at 11:00. She told me that it should be no problem as they prioritize business orders. I stated that I didn't want to hear "should be no problem," I wanted to hear that it would be delivered on time. I asked her to write it on the order so that everyone involved with the delivery would know. She said she did so. On the Monday of the delivery, I received an email stating that the delivery was a success, but the email was sent at 11:56. When I replied to the email asking if it had been delivered by 10:30, I received this reply, "After reviewing your order, I see this was marked as delivered by the store at 11:56 AM. Per our delivery policy, we cannot guarantee any time requested deliveries." Well, they sure promised it to me. It turns out that, unbeknownst to me, the rehab staff had an after-hours training session that day, so serendipitously they were able to receive the delivery while it was still fresh and good. That is the only reason I feel comfortable giving four stars. They delivered on the day promised and the item was exactly as ordered. However, they should probably train staff better on delivery policies.

I have had a really bad experience with this Edible Arrangement and would not recommend and will not ever order. It was delivered to my house and dropped off near the road at our open gate entrance. Our house is only 200 ft from this gate. It was placed on the ground and we were not notified. The temperature here in GA in Mid August was around the mid 90. Needless to say, the chocolate melted. This attracted the ants and they had a field day. The packaging was not sealed and it was just so disgusting to even look at. They ants covered the box and also on the inside on the chocolate fruit. We called the company and explained how it was delivered. They were very apologetic to us and said they would resend a new box. Also gave us a tracking number to follow too. They set-up a date and we told them that we would be there watching for it all day. Also told them to leave a message to deliver to house. So then, the new box came around a week later. We had been watching the tracking number all day but again it was left down by road at same place. It was like a replay from the week before. Covered in ants and all melted again. It had only been sitting there for almost 30 minutes before we saw from tracking number that it was delivered. We were in the house and we were easily available to answer the door. But that didn't happen. Sure it's a delivery company (Fedex) that did their delivery but Edible Arrangement should do better than this since its their name on the package. Other companies can do this and make it work. I spent so much time working on this to receive a fresh box since it was a present from my office due to my surgery. I wanted to write a thank you card but don't know what to write until I received the fruit. Also the delivery start early in the morning from the tracking and delivered 3:09PM. I also have a doubt how the fruits can be fresh as well. They told me they couldn't do anything else and that we were be out of the money with no fruit. They would not even refund the money back to my co-workers. So, everyone lost on this order.