EchoPark AutomotiveReviews of echopark.com

We went to Echo Park in Temple after they called and offered me $18K for my 2020 CRV. We got there and Amanda said it wasn’t worth that much because it was made in Canada. Total BS - MOST CRVs are made in Canada. Then I told her one side had all of the panels replaced because of a scrape against a pole that ran the length of the car. She said she could tell where it was replaced and showed me all the signs of a poor repair. Then I pointed out to her that it was the OTHER side that had been replaced. The side she was criticizing was the factory-original side. I bought the car brand new, so I knew THAT was BS also. Bottom line - this is a classic bait and switch scheme. They will get you to their dealership, and point out everything “wrong” with the car. After offering me $18K over the phone, it went down to $14k because of all the “issues”. It’s just a huge waste of time. Don’t deal with these people.

I made the mistake of purchasing my vehicle while raining. This covered up damages on the front once it was dry. I expected more from a reputable dealer. The sales department was great and the transaction was painless and quick until the next day and I looked at the front of the car and saw over 40 chips/nics of paint out of the front bumper area. A detail shop wet sanded and applied touch up paint to make it less noticeable but that cost me $600.

So I have had my vehicle now for 3 months it has been the worst purchase I have ever made. My vehicle has been in the shop 3 times now and is back now for a 4th. From the A/C to the filters to the fuel pump and now something electrical. This vehicle has now cost me over $2,500 in repairs. Starting to feel like I'm the dumb one for buying from these guys. If you are looking for a vehicle, keep looking. These are not the people you want to by a vehicle from. STAY AWAY!!!!!! You have been warned!!!

Birmingham, AL location The salesperson was personable, patient, not pushy and listened to what I wanted. They do add $700 for paint protection and $700 paperwork fee, and encourage you to buy an extended warranty. The price I paid for my 2023 SantaFe was still lower than other dealerships in the area. What I liked the most was the great selection to choose from with free carfax on every vehicle. The upfront, no haggle, negotiations kept it simple and less stressful.

***BEWARE.... do not let the number of positive reviews on Google fool you. First off, they prompt you to write that review while you are still at the dealership. In my case, before signing the contract. My original review was based on what I had thought was good customer service-what I learned is I had been scammed. Mo is the salesman I worked with. He approached the conversation stating they do not work on commission- I have since learned from one of the auto techs who had worked on the sales floor prior that this is not the case- once the person reaches a number in sales, they are then rewarded with incentives and bonuses. Essentially, they restructured the typical commission-based pay to say to the customer they are not commission-based thus attempting to make the customer less resistant to the other tactics. There was a 4000+ warranty +$699 fee added to my contract. I did not catch this while at the dealership- I arrived at that dealership around 4pm and by the time I left it was close to 9pm and I remember lying my head down on the table, twice and yawning due to mental exhaustion-I take responsibility that I did sign the contract while in this state, however, by law they are required to go over the contract with you and disclose any added charges that had not been discussed- this was not done. I was going off of the perceived good will of Mo of whom I thought I did not need to be weary of because he "doesn't get paid commission". I spent an entire day (had to take time from work) to call the dealership, the warranty company, and another company they are partnered with to make it mandatory that all customers must pay for protection against paint scratches. Yep, $699 in case the paint gets scratched- I don't need this and it's not disclosed. When speaking with the dealership I was told that the little sticker on the driver car window in the corner is their way of showing you it's part of the package. Hmmm, how in the world are any of us supposed to know this? I was not able to get a refund on the $699 but was able to get the warranty refunded per the company-not the dealership. To make things worse, because Mo had snuck in the warranty without my knowledge, that made my monthly payment higher than needed. When a person gets a refund on the warranty, it gets applied to the loan total and your monthly payment does not go down. When I went in to get my license plate, the guy at the front desk said I could refinance my vehicle for a lower payment through the company my loan is through and he seemed to know very well. I called the company my loan is through and they do not do refinancing. SMH. It was at this time that I found someone who was not working on the sales floor to ask him a few questions and through good conversation building rapport, the honest guy opened up and let me know the truth behind operations when it comes to the sales people. I appreciate this person and even more so when he offered to look at my vehicle at no charge at any time. I purchased this vehicle in March 2025 and it wasn't too long before I wrote a negative review under my first positive review. They prompted me to write the day/night I was at the dealership. I actually do not write reviews unless prompted and so this is smart on their end but it was worth it to me at this time to let others know my experience. Unfortunately, I ended up taking it down because I do not enjoy putting negative energy into the world and I took it down (another reason I dont write reviews, if I dont have something nice to say, dont say anything). I was going to leave it at that but now it's 6 months since purchasing the vehicle with only 4,000 miles put on the vehicle and the emergency light has come on. When I spoke with the honest guy at the dealership, he took a look at my vehicle and told me that they changed the braking system on the back tires but its obvious they did not do the same for the front. I had told him while braking it felt off and this guy helped me figure out why. So, only 6 months and 4000 miles later and I am having to change out the front braking system. I am a single female that was deceived and taken advantage of at EchoPark- I hope no other woman putting her trust into a car dealership promoting themselves as no-commissions A) doesn't go by herself (my fault doing this) and B) makes the salesman explain every charge in detail of their contract. Also!, the docs they give you about what they did to the car I was told by the honest guy does not give you all of the details and its easy for most people to not even know what to look for or ask if its missing on the docs and that's why they were able to get the braking system past me. No wonder they slipped the warranty in there, you'll need to fix your car soon after purchase!!!  Go somewhere else or if you do go here just know not to let your guard down- they will take advantage where ever they can.

The price advertised is just the beginning. They will add $700 for worthless paint and fabric protection to every car, $225 for document fees, etc! I waited over 5 hours, sitting at a salesman desk, to test drive and then purchase a car. The interest rate for their financing was ridiculously high. You need to be very careful trying to buy a car here. I would strongly suggest you find a better, more professionally run dealership to buy a car. I really regret buying a car here.

Hilary was really good to work with he was nice and kind and understanding we bought a bmw X3 from echo park recommend Hillary ask for him he is the best to work with

EchoPark Cary Location: I had a wonderful experiance from beginning to end. I got a great deal on my vehicle and walked out feeling like I was really takin care of. I had a nice post sale conversation with the young lady in the office that does the license plates when she called me to tell me my plate was ready. I would definitely recommend Echopark to all my Friends! I love my new Car, thank you all!