EchoPark AutomotiveReviews of echopark.com

Excellent customer service. Great car buying experience. Honest, professional, straight forward pricing with no surprises. Will definitely be a first choice when considering buying another quality used vehicle. Thank you

I was impressed all the way through the sales process, other than hours of waiting. Our sales rep, Cody was professional and responsive...until we had signed the papers. They promised to over night the navigation chip they had removed from the car. It's been 10 days. No chip and no one will answer the phone or call me back when I leave a message. They went from a 5 star to a 1 over their terrible customer service after the sale. I will contact the consumer fraud division at the Texas Attorney General's office if the Nav chip doesn't show up within a week. Buyer Beware is right!

I *almost* bought a vehicle from them this March. They did not 1... not 2... not 3... but FOUR credit checks in one day. Anything over 2 inquiries in a year decreases your credit score. Moreover, they say their cars are mostly still under original warranty. Yeah, barely, if at all. They specialize in "newer" used cars, most around 3 years old, and all of those are at the dead end of their original warranty, if not done already, and they push, and I mean PUSH, not suggest, an over $3,000 warranty coverage plan (actually 2 separate plans to comprehensively cover different things) to the vehicle, which is where they make their big bucks. If you can afford it, then that's great! But... You are WAY better off going to a certified car dealership that guarantees their vehicles, already have long term inclusive warranty plans, and cars of the same usage and value as Echo Park.

It has been truly frustrating working with this dealership. If you are not going to be on-site to purchase right away, do not waste your time with them trying to get paperwork in place to get the car you want. With everything in place and ready to purchase, the online call backs and texts kept referencing a car that we were not interested in. After 5 days of finally getting the correct information and putting in paperwork to put the car on hold, we were told the car had sold. Would not recommend!

Buyer beware. They say they are no haggle but they will try to sell you their lame extended warranty. When I went to purchase a BMW X3 at the Colorado Centennial location they lied through their teeth about how BMW would honor the warranty without service records. When I asked them to put that in writing they wouldn't. Make sure you do your homework should you decide to finance with them. They will say they have the best rates but there were grossly higher than what I could get directly from my credit union. The manager at this location lied through his teeth on several occasions during the three hours I was there and I ultimately walked away from the deal. In my opinion they are shady as heck.

Scam game! The VERY FIRST THING the do is SELL YOUR INFO! Never again

I was positively impressed on my first ever visit to EchoPark Charlotte. It was different because I first had to set an appointment. Everything went as planned since they did have me listed as an expected visitor. I met George Harris, who turned out to be a knowledgeable and attentive salesman. Upon my next day visit, I arrived back and found my selected vehicle was all ready for me to drive it off the lot. The deal negotiating stage was smoother and more non-combative than I had prepped myself to expect. When finished, we wrapped up a win-win situation.

We were at EchoPark on February 15,2019. Our assistant - Linda Tripp is amazing, thanks to her we found car even better than we expected. And now we are happy owners of Volkswagen jetta.