EchoPark AutomotiveReviews of echopark.com

I purchased a 2019 es350 from them on Dec 14, 2020. When I picked up the car the low tire indicator light was on. I informed my salesman and he said it was due to cold weather which makes since so I drove home and put air in the tire. After putting air in the tire the indicator light never went off. The next day I took the car to the Lexus dealer since it was in warranty and they informed me that the TPMS sensor was broken. Keep in mind that EchoPark claims to perform a 190 point inspection on each vehicle. I picked the car up from the dealer, drove home, and the next day the tire light is displayed again. I take the car to discount tire and they informed me that one of the rims is cracked. I ordered a refurbished rim from discount tire. I then submitted both receipts to EchoPark. There was resistance in reimbursement because they said I should brought the vehicle back to them for the repairs. They finally agreed to pay for the TPMS senor but they would not repay me for the rim. Since the rim was cracked it had to be replaced I asked EchoPark to pay me their expected cost for the rim or split the cost and they refused. I WOULD NOT BUY a CAR from this place again. I have given them ample time to resolve the issue and they refused. They claim that once you buy a vehicle from them they warranty it for 30 days that's a lie! Run from the place!

Naod at the Dallas area store gave me the worst experience I’ve had with customer service. How did I end up getting a manager that was unfamiliar In the process and on top of that, they send me a free and clear title without a lien being placed, for a car I financed through them. Ridiculous!

Currently very disappointed in my ability to speak to someone today. I've made numerous phone calls, left messages and even texted their HQ. At the moment, I'm not sure I would recommend Echo Park - Nashville to an enemy. Ref deal # 220769.

My experience at this dealership was Professional and Cordial.Everything that you want in customer service, you can get here.They have a very positive outlook and in the end,You will be glad that this is the place you chose to purchase your next vehicle. I'm very satisfied with my vehicle and THANKS!

I found an unbelievable deal on a Nissan Maxima today on cargurus, turns out it was too good to be true 🙃. So I contacted echo park through a message then an email and finally a phone call. I asked if car was still available, they said yes. They asked when I could come down for a test drive, I said now, so rep took down my name and number and told me to check in at front and someone would help me. So I drove to their san Antonio location. I went to front, no one had heard of me, no one expecting me. So the salesman starts his shpil that they're all on salary, that their prices are 20 to 40 percent below Kelly blue book (amazing). They have a no haggle price policy and do not have in house financing. All financing is done via third party according to the hustler, I mean scammer, I mean salesman. So I tell him I'm already pre-approved by my bank for a set amount and rate, good for 30 days. So he asks which bank, I tell him wells Fargo, he answers ok they're one of our approved lenders. Then he says I'll still need fill out and submit a credit application through them. And that I can request it only goes to wells Fargo. I tell him I'm already approved, but he says no I'm really not, not until a vin number is included. So he tells me to wait and he'll go wipe the car down and pick me up in front for test drive. 10 minutes pass and he shows up and tells me someone else is test driving the exact car I just called about. They have a thousand cars, but the one I picked is suddenly out on the road on a Tuesday. He tells me he doesn't know how long theyve been gone or will be gone. Tells me to sit tight. So I tell him since it's a great car with very low miles at an unbelievable great price of course the person test driving will likely decide to purchase so I ask why should I wait. He tries to convince me to be patient and sit tight and eventually they'll get back, we'll see what person decides. So I told him, this is now turning into a complete waste of my time. I walked out, and found these reviews, I'm glad I escaped when I did 😊

RUDE!!! UGLY!! DISGUSTING!! WORSE COMPANY TO DEAL WITH!!!

Jessie very informative, did a great job explaining the process of our sale. He courteous and polite. He knew the policies of EchoPark highly recommend u see him on ur next visit

We did not enjoy our experience buying a vehicle from Echo Park. There is no customer support as soon as you leave with car. No help if you have a problem.