EchoPark AutomotiveReviews of echopark.com

Had THE best experience! First time buyer at EchoPark in Charlotte. Sal Khan was very helpful and answered all of our questions. He goes above and beyond to make sure that his customers leave happy with the purchase of their vehicle. He is an awesome guy! Thanks Sal, Mojica famliy

Not trustworthy. Drove 3.5 hour to purchase a vehicle we saw online. Increased the price by over $5000 by adding on "incentives" we didn't ask for nor want. Had to ask multiple times to see the total price when I realized the "payment" amounts were not matching up with what I had calculated before arriving at dealership. So buyer beware. They will try to add on a lot of extras without you knowing. We walked out without vehicle.

If I could give zero stars I would. Full account below, but very long story short for those not inclined to read- after driving FOUR HOURS to purchase a car I had already secured a loan on and submitted all of my documentation for the day BEFORE, I arrived in Charlotte to be told that the vehicle was NOT IN THE STATE as it had been GIVEN OUT AS A LOANER CAR because one of the other cars they sold to someone had issues. RUN- this place is selling cars that don't match the mileage or condition advertised because are loaning them out and not telling people or changing the price to reflect the additional wear and tear!!! I'd already test driven the same make and model car at the Duluth location near me (shout of to the staff at THAT location as they were awesome and super helpful!), but this car had lower mileage and the darker interior I wanted. It was literally meant to be a situation where I confirmed the car was in the condition represented on the site, sign my name, and drive home. I'd done everything I needed to do beforehand. At 10am I get a text from Steve the manager that tells me he's confirming my appointment, but that an appointment doesn't hold the car. WEIRD. I tell him I'll be there in 30minutes. I arrive, and check in at the desk, and am paired with a sales associate. I will say the ONE bright spot in all of this was the sales associate, Lauren, she was the ONLY person in this whole ordeal that actually listened, retained information, apologized when it was clear they'd REALLY messed up and was an advocate for doing the right thing. While I cannot tell you to run away from this place fast enough, IF you still decide to do business here she's the ONLY person we dealt with that was on the level. So sits down with me and starts to do the song and dance and then realizes I've already picked out the car I want and gotten the loan for it and this is 99% a done deal so Lauren goes to get the car. She's gone for a very long time. Eventually the manager, Steve, comes over wearing jorts and holding an energy drink. He doesn't offer us anything. What he does do is tell me that the car isn't there. Someone messed up and didn't mark that they'd loaned it out and they were just now realizing it was gone. Apparently it was out of state in SC. He tells me "we want to sell a car as much as you want to buy one" but never actually apologizes. Not even after I reiterate that I've just driven from Atlanta to come get this thing. He just shrugs and asks me if they had any other cars in stock I would be interested in. Uhhh.... I didn't just drive 4 hours to casually car shop. I took out a loan to SPECIFICALLY buy a car that you apparently loaned out and were so disorganized you didn't realize was gone until I turned up to buy it. His solution is to ship it to Greenville once it turns back up so that I can make a 3 hour trip out of my way on a different occasion. When I tell him that's not a solution he literally asks me, "Well it's closer isn't it?" I then suggest what SHOULD have occurred to him- to ship the thing to the location nearest ME in Duluth. After asking his regional manager, I'm told they can do that. Ok great! Few problems- It's going to take 1-1.5 weeks to deliver (so I now have to rent a car for that time frame) AND I have to complete this purchase today on a car that is not only not there for me to inspect BUT is being driven around out of state racking up mileage that makes it not the same specs as the vehicle I agreed to purchase. When I bring these issues up, and ask if they can either make the price reflect all of this or loan me a car then since they created this whole mess I'm told he can't change the price. Steve ducks out to speak to his boss again and comes back with, "I can't take two cars out of my inventory, but I'll ship this one to Duluth in two weeks and mail you a $200 gift card. I think that's more than reasonable.....but you've got to buy it from us today" (for those following along this far, I just rented a car for two weeks because of this since I have to start car shopping all over again and it cost $1350 so $200 to buy a car that wasn't what was represented OR even present is NOT reasonable) Reporting to BBB.

Our associate did not mention or point out our windshield had been replaced. We tried to contact Echopark for ten days to try and set up a return with the same model. We were even willing to pay the difference in vehicle costs. We were finally able to contact Echopark and they suggested we trade in the vehicle. Trade in the vehicle we purchased from them a week ago because our safety fears are not important enough to make a customer for life.

The cars supposedly have a 180 point inspection. The interior was FILTHY and sticky. The oil change light came on a week after purchasing. The car had NO coolant in it. All my salesman was worried about was getting a good Google review.

I want to echopark automotive and had a very good experience. The car seller by the name of Juan was very experienced and knowledgeable in the vehicle that I was purchasing. I just want to say thank you so much Juan.

Ok.....but carvana way better. No gas in car, needed oil change, and tires may have tk miles left if that. Will go elsewhere next time

After we gave our deposit and had to waited two days to get the cashiers check, the car was damaged on the lot by a truck knocking the mirror off. When we were told it was ready, it was not. When the mirror fell, it dented the side and that was not repaired. There was clear damage/scratches on the side, not repaired. There was a scratch along the side we were told it would be 90% removed. Not even close to being removed. Asked for our money back. The manager did not care really when I expressed my experience.