EchoPark AutomotiveReviews of echopark.com

By far the best car buying experience! They will work with you to get you, the car you want; not the one they want to sell. They are not paid on commission but are salary, so you don't have a commission based environment. All vehicles on the lot have no accidents, under 50,000 miles and no older than 5 years. They price all of their vehicles anywhere from 3,000 to 5,000 dollars below Kelly Blue Book and will appraise your trade in on site; accurately. When I recently purchased a vehicle, I got financing through Echo Park with a great interest rate and the payments exactly where I wanted them; all in only an hour and a half. I was almost disappointed that it was finished so quickly; first time I ever had fun buying a car. I recommend this experience to anyone who is in the market for a new vehicle.

UPDATE: You really do get what you pay for. This dealership clearly does not inspect their vehicles with the "190 point inspection" their website advertises. A couple weeks after purchasing it I noticed the breaks were really shaky and squeaky. I took the car back to the service department and they confirmed that two rotors were completely warped and all four brake pads were completely worn down. The person who fixed my car communicated that he had complained about the lack of inspections being performed on vehicles before. I had to pay a real mechanic to verify nothing else on the vehicle had been left ignored. It also takes them a very long time to process the vehicle registration paperwork. I called to get a new temporary tag while waiting for the registration paperwork to go through. After leaving numerous unreturned voicemails, I was directed to the "internet pre sales dept" who stated they would email me a registration extension I could keep in my car for when I get pulled over. When I asked for a an actual tag for my vehicle, as promised by the sales team I was told "If you're going to make demands I will end this call". What?! Still no replacement tags, and no idea when my vehicle will be registered. ORIGINAL: Armando did a great job of getting my trade in vehicle inspected while I completed my test drive. The entire process was quick and easy. The trade in value was aligned with my car's market value, and there is no beating the vehicle prices at Echo Park in general. I'm super happy with the service and entire process. I also really love my new car!

Horrible experience "Run from this dealership before you regret it... HORRIBLE..." Run from this dealership before you regret it... HORRIBLE AFTER THE SALE SUPPORT! I bought a car from the Cicero locating. Was a long day, asked for my payment with and without the warranty and when they came out the warranty was included, and financing was done. Was such a horrible day, it was late and all I wanted was to get out. So, I cancelled the warranty not long after and have now been getting a HUGE run around to get my nearly $3300 refund. A few months have passed, not the 4-6 weeks that I was told. Echo is telling me that the bank will be sending the refund, but the bank is saying that Echo should. I ended up hating and getting rid of the car because of all this, the loan was paid in full, Bank of America said that they have sent Echo proof of $0 balance weeks ago and still Echo is saying that they have no proof that the load is paid. BofA is sending out another 0-balance letter to me and Echo and I have asked Echo to reach out to the BofA representative on her direct number so she can get a fax number to send that let directly to them. See if that gets done. Then I get by Echo that even if they do receive the letter, B of A will need to return the check that Echo sent to them instead of me, and once the letter is in and they can process the check it would be another 6-8 weeks before I should see my check. In total, if that does fall into play it will be somewhere around 5-6 mo to get a 4–6-week refund. Echo sells extended warranties; they seem to sneak it into their deals as they are getting you financing only to leave you to find out after they get you financed and ready to leave. THIS DEALER is horrible, their customer support is horrible and if you need after sales help help good luck. Not sure what my next steps are, legal, BBB etc but will be looking into them..

We bought a 2019 Jeep and the camera kept going out and then the check engine light went on. We were able to get them fixed under the warranty we bought. However, the jeep dealership EchoStar sent us to told us that the cover on the air filter was cracked and is a $400-$500 part and that the dealership should take care of it. I called EchoPark in Centennial and they refused to fix it because it was after 30 days and told us to call the warranty company. EchoPark sold us a mechanical-only warranty so that was not covered. We didn't know there was a problem until now. After selling us a vehicle with problems you would think they would help us but they won't. I told them we will not purchase from them again and, unfortunately, they didn't care. You would think they would try to keep their customers happy.

Don't bother to make an appointment to look at a specific vehicle. Even though you confirm your appointment over the phone and they tell you the car is available right before you leave and you tell them you have to drive an hour to get there they will still sell the vehicle before you arrive (if it was really there) and not let you know even though they said they would call you if they were going to sell it and not until after you arrive and after they take all of your personal information (another 15 minutes) do they tell you "oops it was sold" and then try to sell you another vehicle that you don't want. VERY DECEPTIVE

Bought my car here, with the extended warranty because everyone raved about it. Not even 30 days into having the car it already had to go into the shop and with $700 in repairs. The sales person pushed the warranty on us, said it covered everything except wear and tear like tires. Warranty doesn’t cover anything. Will never go back again. Then I called to tell them and all they wanted to do is give a free tank of gas and said that my problem wasn’t big enough to warrant any help from them.

This was the best experience I have had with buying a car. Andrew Linton sold me my car and he was awesome. He did not pressure me. He showed me all the cars I wanted to see and in the end showed me a car I had no idea I even wanted and I love it. The process was fast. I could not of had a better day. Thanks Andrew.

My experience with EchoPark Southwest Houston was time consuming, stressful and exhausting. Although initially excited about my purchase, the dealership demonstrated a systemic lack of transparency and accountability in their operations and I'm relieved that my experience with them is finally over. Proper and timely communication post-sale was dismal. Despite numerous attempts to reach a single accountable person, nearly a month passed before the customer satisfaction department contacted me. They did not directly address or follow-up on my questions/concerns (e.g. poor communication, documentation, misleading descriptions of options and coverage, title status), despite their assurance that nothing was amiss and that concern about not receiving any loan documents should be addressed with the lienholder. I called the lienholder to try to figure out why I had no communication about my loan and whether something was wrong. Lo and behold, I find out that EchoPark SW never submitted my completed loan documents, making the contract and vehicle purchase non-existent. I had to make the inconvenient trek to the dealership where a manager seemed genuinely embarrassed and apologetic about the situation. The dealership had no evidence of a customer call/response log or traceability system and no explanation for their poor performance. After the dealership communicated with the lienholder, I was informed that my loan offer had expired and another hard pull on my credit would occur in order to finance. The next day I returned to the dealership, where the general manager apologized and said I should have asked to speak with him, while simultaneously explaining that there is no way to call the store directly. I was told that this incident and my complaints were a great learning opportunity for their employees, albeit a terrible situation for me. I opted to purchase the vehicle in full so that my debacle with EchoPark SW would finally come to an end. A silver lining is that I was no longer stuck with absurd contracts for vehicle protection and mechanical service failure that were misleading and altogether unnecessary. Note: Vehicle protection and mechanical failure service contracts are always optional and the right to cancel varies from state to state.