EchoPark AutomotiveReviews of echopark.com

The warranty was false. The price they chars has was 28k higher than I was told. Had 4 liens on the car including a trailer. Tires had thread going back words. They should never sale and foreign vehicles.

I bought an Acura MDX not even 2 weeks ago and my car started to having problem with the transmission. I put the car to a dealer ship and was told my car is not Acura pre-own certified? Per inspection report car was having problem with transmission hard shifting on acceleration. Additionally, fluid transmission was dirty and debris, not to mention coolant was low and dirty. I was told by my Acura service advisor that the transmission issue will not be fixed under warranty unless I have the fluid transmission serviced which cost around $400 out of my pocket. I later tried to send a message to the lady who sold me the car and she never replied to me. Upon my purchased of the vehicle, I was told the car had multipoint inspection done, and the car was pre-own certified. It was my first time purchasing the car at Echopark, and it will be my last.

EchoPark Centennial sold us a car with major engine damage. They deny all responsibility. Do not buy from them! I am a nurse and needed a newer vehicle, so we invested in a newer one with only 11000 miles, now we have at $22,000 loan and a vehicle that cannot be used until we get a new engine. Shame on them!

Complete scam. Completed everything online, submitted pictures of trade along with VIN, was told financing was already secured just needed to pay the 500.00 deposit to have vehicle shipped. Deposit was paid however when the vehicle arrived they offered me 4,000 less for my trade, unless I have the 2,000 down which was not previously negotiated and in which case if I did they would give me the original amount for my trade. Once I said no to that offer, they offered me a payment 300.00 more a month than was originally quoted. Once I turned down that offer they refused to return the 500.0p deposit. Proceed with caution!!!

I really would love to give them negative stars! They will sell you A dream ! I bought a 2018 Chevy Cruze with almost 27k miles on it . I drove the car for 4 weeks and it broke down on my while I was on the way to work . It has been sitting in the shop with no repairs made for over a month now . The mechanics at the Chevy dealer that diagnosed the car said that damages had to be done before I purchased it. I told Echopark about the issue and they are refusing to do anything about it . They claim that since the car went through an inspection then it’s hard to believe there is now damage to the car . I’ve called and complained for a month now and no one is resolving my issue.I was sold a lemon! I also purchased the premium package warranty . Even warranty says they can’t cover the damages. Then why am I paying for warranty if they can’t fix my car damages?? It clearly states that the contract holder is covered when they leave the lot . But according to warranty I’m not covered ? It’s ridiculous save your money and go somewhere else

I found an interesting deal. Scheduled an appointment and before going to their office I called the dealer. Looks like that everything was perfect. When I arrived at their office, using UBER (because I don't have a car right know) surprise!! The car was not available. It was already sold. I was was very upset because I spent my money and my time. Very unprofessional

Do not buy your car from this company!!! I recently purchased a 2017 Nissan Altima with only 39,000 miles on it, only to find out 3 weeks after purchasing the rotors were completely rusted and a major issue with the drive belt. Even though I was within their 30day after purchase warranty, they refused to pay the repairs and said this was "normal" for cars with only 39,000 miles. I was told by two mechanics and a certified Nissan dealership that them car was dangerous to drive. I have tried working with the through the BBB with no resolve and the company continues to refuse to pay the repairs, so now I have to obtain legal counsel.

Worked with Blair @ the Louisville store. He responded to my Cargurus add. Said they will buy my car at the listed price & it will take less than 90mins if all checks out. It checked out & they offered $500 more than the listed price. EXCELLENT SERVICE!!!