EchoPark AutomotiveReviews of echopark.com

Went to Echo Park St Louis and had a great experience, looking for a second car from them now. Welcome to the area, your approach to doing business was much needed here!

The car i wanted to test drive was a bmw hybrid. When the car was pulled up and I opened the door, it was very filthy. It looked like it just came from someone garage. The high voltage battery was discharged so i cannot test the electric part. The overall car was not presentable and prepped to be sold. The salesman told me that all i need to do is have it detailed and i should be good to go. In my book, car should be detailed and presentable when you’re selling it from a dealer, specially a BMW that cost $27k.

Worst experience buying a car so far. Before doing the purchase order I already had questions unanswered. And now that I did the purchase order 3 days ago I don't know what is the status of the process. I just received the purchase order and shipping invoice but I don't know if the car was shipped already, when I have to pick up the car, what is the status of the loan. I asked yesterday what was the estimated time and what was the next process and I haven't received any information. I guess I shouldn't continue with this when I had the first questions unanswered. I guess I should not continue with this but then I will lose what I paid for the shipping fee.

Inquired to confirm availability of a certain vehicle. Was told that it was available. I set an appointment to see it. Drove 2 hours to the dealership in Cary, NC. When I went into the dealership... there was a nice "Welcome (my name)" to greet me sign. I check in at desk only to be told that the car I was to see had been sold. So frustrating. I give them 2 stars only because at least they filled up my Jeep with gas and gave me a $50 gift card.

The Charlotte NC location first discriminated against me and sent me away saying they don't use my credit union. I found that my credit union is one of their banks by calling sales. I went back, my credit was ran and they seen my credit score was excellent. I purchased the car I wanted . The car was totalled and I found that they changed the rate higher than I was told that my bank offered me. Now im getting the run around to get a refund for the service contacts that was purchased. Their customer service sucks. I will never go there or refer anyone to this location.

Wasted my time today trying to buy a car. Was told I could pay with debit card and the provide them with the pin. First they said I did not need the card in my hand and that I could provide them with the debit card and the pin(have never heard of anyone ask for the pin-even banks mail it as confidential). Then they wanted me to buy an extended warranty and when we said no they said that we like to gamble. They proposed we should buy a car that's cheaper so that we can afford the warranty money. They gave us 3 estimates and each were different. Please clarify before you go to them about the mode of payment and if extended warranty is mandatory. This was the location in Baltimore.

Best car buying experience I ever had. Arnold was a great representative of Echo park. I don't want to call him a car salesman. He never pressure me. Gave me ALL the details UpFront. The team at echo park was excellent and so is there approach to sales Love my new civic

Dealt with one salesperson through text and phone call. Had the vehicle on reserve. He stopped responding so 2 days later another salesperson calls and tells me they sold it right after I reserved it. Lots of others to choose from though……bunch of shady crooks. Lucky they sold it to someone else because behavior like that doesn’t earn my money. Went local.