EchoPark AutomotiveReviews of echopark.com

When we arrived I asked the gentleman at the desk if Chandler was available as we had an appointment with him. I was then told Chandler worked in the call center area but if we could take a seat he would get a representative to assist us. That was the first red flag because why didn't Chandler tell me that while he was text messaging me to let him know when I arrived in which we did with no response from him. The second red flag was while we were waiting I looked on the website only to find the car I was interested in that I was told was still in stock was no longer available. The final straw for us was we sat there waiting for a representative to come assist us for over thirty minutes but I noticed several of them assisted other customers who arrived after we did. My frustrated kicked in seriously by that time so I decided to leave. As I was walking out a gentleman who was passing me decided to say hello but by that time I was already done. This place is not the best with their customer service.

About an hours ago, I was with their agent talking about a vehicle I like to see. I had an appointment. I was about to leave to go see the vehicle. I thought, of checking the listing to make sure I get to the right address, only to find out that vehicle is no longer available. It was a beautiful vehicle for a great price. Guys, be careful when you make an appointment, all it is a bait! IMO

inking it was as agreed and most of it was. I was slid the warranty paper work and told as we discussed the warranty coverage, so I signed as I was told again 5 yr/75000 miles. Checked my paper work and it was no correct as it said I bought a 3yr/36000 warranty that I was never even told about. I even have a text from the salesman that he did tell me about that coverage and didn't mean to mislead us when I believe as he had no reason to. The sales manager pretty much said well he can't honor that even though I was told that. The best he could do is cancel the warranty and refund me my money, or basically take my 2017 on trade (as he would give me a good deal) and get me a newer vehicle that can have the 5yr/75000 because that warranty can not be put on my 2017 even though I was told that. I know if this had happened to a relative of his he would make it right as I am not getting what I was told that I was paying for. I have called three times to see if someone will help guide me as this has been a good experience up till this point. If I had been told the correct info about the warranty I would have had a totally different conversation, but they already took my vehicle in on trade so I am stuck with this 2017. EchoPark, you are a good company, I'm just disappointed you are not trying to help me and pretty much giving me the same opinions everyone gets as my situation is not like everyone else.

Don't stay away from this place....RUN. Checking on vehicle availability means nothing as you will be told it is available just to get you into their store. They confirmed 2x during the day with me that the car I was interested in was still available. After driving a hour to the dealership, guess what... Shoddy operation, typical bait and switch. Too many other options to purchase a vehicle from a more reputable dealer. If trust matters, then find another place to purchase your next vehicle.

I am writing this review to alert you all that any place that has this many 5 star reviews and this many 1 star reviews is obviously disreputable. The good reviews are mostly fake. We looked at a Ford F150XL Hybrid. Something is obviously wrong with it because, it is 10-15 thousand below market value. What does that mean? It means the truck was probably a flood car or had an “off the books” wreck and repair. Buyer Beware !!

Let me begin by saying I am sure folks have had good experiences, I didn’t. In the last week I purchased 3 vehicles including this one and the other two went smoothly though not at this dealership. I found a wonderful car online and decided to make the two hour drive to get it and what I thought I was saving will probably end up a wash or costing me more down the road. For starters I pleaded with the dealer to have the car ready to roll so that I could be in and out quickly since I was bringing a check and had worked the deal online but…. I spent almost 5 hours there in part to the fact that it had to go back to detailing because it was not cleaned and after 2 attempts I left with it still not being cleaned that great. They didn’t fill it up with gas which I thought was a given. Even though the deal was done online I still had to wait on the “appraiser” to look at the trade (mind you he is in no hurry and bee-bops and shuffles around without so much as a smile or hello, as a matter of fact the management hides behind closed doors and drag around like just because they have to be there all day so should customers. As far as the car I love it, but there multi point inspection before selling it failed to catch the major oil leak that I found in my driveway after getting home and parking it. Thankfully it still has manufactures warranty and I take it this week to be repaired. My salesman Muhammad seemed to be more concerned about getting high marks on a review than actually working for it as he pressed me multiple times about a strong review however, I’m unable to do so. Again I can’t speak for everyone but I will tell you to shop around. You will find folks that dress the part rather than look like construction workers and you will also find people that inspect a car before throwing it on the line to be sold. If you dare give it a shot you will be able to find a sales person quickly as they all gather around the front desk to check out the women on the lot and are not shy about saying how they feel. In my years of buying cars and being in the car business I can tell you the way they do business is pretty bad but don’t take my word for it, read and remember my review and try it out for yourself. I can guarantee you will agree with the majority of what I am saying.

Angel & Valentin gave great service! Helped out with everything & gave me a response to each and every question I had! love my car! Thankyou!

Reggie Snowden was an exceptional person to deal with I give him the highest of ratings echo park is fortunate to have such an employee.Stanley Williams was also very helpful.echo park was 100% transparent the mechanic came out and answered all my questions my mechanic checked out my car and everything echopark said was confirmed if I needed another car I would go to echopark pikesvile