Echelon FitnessReviews of echelonfit.com

I tried to cancel my annual subscription and went through the whole process online only to be taken to a page that says to call their customer service to complete the cancellation. Why? It should be easy and user friendly online. When I called, I was listening to the repeat music on hold for 15 minutes only for the recording to say there was no one available to take my call and to leave a message.

I ordered an Echelon Treadmill and used their financing company. The charge immediately went on my account and I called the next day to cancel the order. It was "too late" to cancel the free I-pad so I waited for it and returned it via their complex process. I asked them to please cancel the treadmill and the subscription. This was Nov. 21. It's now Dec. 14 and still not resolved despite the various alleged "escalations" from customer service. Amazingly, when I kept bothering them, the unknown ship date turned into "oh the delivery company has it, so just get it and return it to us." Luckily the delivery company called me to set up delivery and I told them the order had been canceled. Still nothing from Echelon. I sent an email again today and I'm going to call them AGAIN. If they don't refund my money given that I have never laid eyes on the treadmill, will speak with legal counsel to see if criminal charges can be filed against them. Sounds ridiculous but they charged me for something and I don't have it. So that's either fraud or theft. Sorry for the rambling but I am so ANGRY. Someone needs to shut them down (right after they refund my money).

I have to say I have NEVER in my life dealt with such horrible customer service. Ever. EVER. and anyone I tell my story to agrees. I have had an issue in the "escalation department" since last Tuesday, plus another from Thursday and Friday and yesterday and now today and I have heard nothing from a single person in the alleged "escalation department". 1.) My row machine was supposed to be delivered on Dec 7th and was delivered Dec 13th. 2.) said it was supposed to be white glove service and dropped it in our basement and left 3.) have been hung up on and disconnected in chats MULTIPLE times and not because I was swearing or threatening...just hung up on when I expressed how tired I was of hearing that my issue was being "escalated" and asked to speak to their supervisor 4.) can't get my rower to connect to the app - tried all of the troubleshooting suggestions... sent 2 videos as proof to 2 different people and was told my issue is being escalated...still nothing... 5.) got the free rower w/ the 2 yr subscription and never received a way to activate my 2 yr subscription and was told that was being escalated....still nothing. yet...when I told them I wanted to return my machine not even 6 hrs after having it in my home...I was sent a return label w/in 30 minutes. Apparently it's easier for Echelon to take my rower back than it is to just provide reasonable customer service?? They take peoples money and offer no help, no support and no way of getting any. The customer service department has no power to do or help in any way besides to tell you "I understand" and it will be escalated. Then when you ask to speak to the escalation department or a supervisor, they hang up on you. It's crooked and shady behavior! I have reported them to the Better Business Bureau. *Update: 12/15/22* Still no response from the "escalation department" and just found out they are delete negative comments from their social media, which is illegal. The new law makes that illegal. FTC staff just issued Consumer Review Fairness Act They are breaking the law and I have informed them on multiple platforms that I've reported them with many many items against them. **UPDATE: 12/28/22** I have contacted the BBB and finally heard from Echelon in response to my complaints about customer service and everything else I've experience - nothing has been resolved and as of now I will not be removing my complaint with the BBB.

These people are criminals. They will take your money and never deliver a product. They will tell you that it is in stock at the time you order it and over a month later you still will not have your equipment but they will have $3000 of your money and hold it hostage. I am still dealing with this I never had any delivery company contact me I have never had anyone show up at my house with equipment in over a month. I called echelon to tell them I wanted to cancel the order I don’t wanna do any business with them. Now all of a sudden it’s going to arrive here on Thursday and I was told I have to be home to refuse the order because they can’t stop the order and return it back to their center. But they can let it come here over a month after it was ordered. This is ridiculous. Do not do business with them also they advertise free delivery and set up And then turn around and charge you for it. I paid for a year of echelon fitness membership that I can’t use because I’m not gonna have the equipment and I can’t get my money back for that either $399. Now I’m gonna have to call my credit card company to file a dispute while echelon continues to harass me

We bought the Echelon EX-4S+ bike at Costco last year around Christmas and the experience with that has been fine. My wife wanted to get a treadmill as well. She ordered a Stride 5S which took forever to ship. We finally got it this week. The delivery crew was great even with having to carry this very heavy treadmill up stairs. They got it assembled and that's when the problems started. We logged in to the integrated tablet that comes with the treadmill and there are ZERO running or walking classes. It seems like the app on the tablet "thinks" it is connected to a bike. I tried the obvious troubleshooting steps like logging out and back in, shutting it down and turning it back on, etc. and even tried the recommendations on their online helpdesk site. No luck. I have since called them and used the live chat multiple times. You cannot ever actually talk to anyone on the phone. Via the chat, I am always told some combination of the following: they will email me with instructions (they never email me), there is no supervisor/manager/technical support person available, they will contact me within two to three days. This is incredibly frustrating. We have an incredibly expensive treadmill with no way to use the product we're paying for.

Echoelon app was working first with my tablet then stop and would not let me login back in then it would log me in on my phone now the phone will not connect to the bike with app sucks bike works better without app use YouTube work out or zwift

Be careful they auto renew. Cost of living crisis is hitting me hard and echelon have charged me £500. I genuinely cannot remember the last time I used my echelon account. No warning or reminder.

My Row was ordered on 10/8/22 and it still has not even shipped. I'm unsure what the problem is. I've had multiple conversations with customer service and they all claim they will escalate. Nothing is being done! I chatted with one of the customer service people on 10/15. They tried to compensate me for the problem by sending a mat and ab roller. Well when I got home yesterday(10/18) the mat and ab roller had been delivered. That's only 2 business days! So they are clearly capable of shipping in a timely manner. That said, where is my rower? If they don't have the Row in stock, the least they can do is admit it! They also charged me $199 for shipping. $199 should provide next day shipping at a minimum! Instead it's been 11 days with no end in sight. I've read the numerous horror stories online about the Echelon customer service and I hope not to fall further victim to this reputation they are building.