Echelon FitnessReviews of echelonfit.com

I bought a Stride treadmill on 1/12/23. It has yet to be shipped. I was given a bad tracking number. I've called several times . I was told I would get a call back in 24-48 hours. Never happened. I called back and was told I'd get a call back within 5 days. Never happened. I feel like I keep getting blown off. I asked to speak to a supervisor and was told no one was available. I don't know what else to do. I was so excited to get the treadmill and it looks like a good product. Think I gonna have to call and just cancel it and go with another one.

What can one do to get Echelon support to respond? Numerous emails and calls to CS re Bluetooth dropping and a noise coming from the bike while pedaling - but no response! Even provided detailed troubleshooting info with pics and video. Pathetic. Should have gone with Peloton!

They have quite a racket going on there at Echelon. I am happy with my Echelon Stride-S HOWEVER, I am not happy with the fact that the console is so lousy and the only way you can log your workouts automatically is if you have a subscription to their service. All I want to do is get on my treadmill every day and exercise, listen to my music, and walk, and when I am done, I want the workout time and calories burned, etc., to automatically be recorded. Well, too bad, according to Echelon, you have to have a subscription to their service to do that. I mean, seriously? I may as well join a gym for the fee they are charging for me to turn on the workouts to not actually watch the workouts, which aren't accurate in counting the calories anyway. Umm no. I want to use the console and set up my own workout, do the workout and record it to my apps. Why is that so hard?? I will most likely be selling it and purchasing one I can do that with, and I definitely won't recommend them to anyone. And, btw, everyone is correct, their customer service sucks.

The equipment is great; the customer service is terrible. I didn’t believe the other bad press until I experienced it myself. You’ll enjoy it until you need help; then you’ll endure perpetual department transfers without resolution.

They had a WELCOME100 discount that gives new customer 100 off for the first order. I bought a exercice mat for 75$ so I only had to pay for the shipping. 2 days after they cancelled my order claiming I REQUESTED TO CANCEL IT. Way to go...F em

Tried to cancel my $400 subscription. Finally got through…. Went over the process over the phone. They said I would get an email saying I canceled and I would get my money back with it 5-7 business days… Two weeks later, haven’t received confirmation email or my money back. I called and after I was on hold for 15 MINUTES. A recording said that their customer service employees were all busy and to leave my information to get a call back… frustrating!

My horrible experience with their lack of customer service is very similar to the many other posts on this site. Our Reflect Mirror completely stopped working after only 2 years. Yes, it is out of warranty, but I was hoping do get a replacement part, schedule service or I would even accept offer to purchase a new one at a discounted price. However, after nearly 3 weeks of trying to talk to someone that could assist, I have yet to hear back from someone. This company needs to invest more of their revenue into providing proper support.

Received a defective EX-3 where resistance wouldn’t change. They shipped me the wrong replacement part to repair the bike and I was told I’d be receiving a replacement. This was three weeks ago and everytime I contact customer support I receive no updates at all. Avoid this company at all cost. I will not be recommending them to anybody, worst customer support I’ve ever experienced