eBagsReviews of ebags.com

Holy cow. I returned an item and couldn't find anything I wanted so I asked for my money back. No, they won't give my money back unless I buy something and, by the way, your credit expires. That's right. YOUR money expires after a period of time and they just keep it. This may be the most unethical garbage I've dealt with in a long time. Absolutely beware purchasing anything from these clowns.

Ebags customer service is really bad. We have returned the product within the return window and they provided the amount through rebate gift cards. When we use the rebate gift card again they said they are going to return to the card but they haven't yet given my money back. Calling since from last 6 months. This is the worst service and I will not shop again and I strongly recommend do not shop and please do not loose your money. DO NOT WASTE your time

I have done business with eBags for 15-20 years, no complaints. Over the years, in order to receive full credit for returned items, I have accepted store credit (gift certificate). eBags was very good about sending me emails, reminding me of those credits. On June 18, 2020, I received an email reminder that a credit would expire 10/4/2020, and instructing me to enter the 12-character code provided when making a purchase. So on 9/20/2020 I made a purchase (total purchase was a few dollars less than the credit), but when I got to the bottom of the order form there was not a place to enter the credit code. In live chat with their customer service rep, they said, "You would need to place the order and contact Customer Service @ 1-800-820-6126 to request a refund for that credit." I placed the order on my charge card, then called them the next day and was told to allow 14 days for the credit to appear on my credit card statement -- though I was later told it might take 1 to 2 billing cycles for it to appear. When my credit card bill arrived on 11/24/2020, and still no credit, I contacted the company and was told "We appreciate that you have brought this to our attention. We have forwarded your information to the appropriate department to review." On 12/3/2020 I sent another URGENT request for them to make it right; no response. On 12/7/2020 I asked my credit card company to enter a dispute, and that seems to have worked. A week later I received the credit, nearly 3 months after I placed my order. Long overdue. DO NOT DO BUSINESS with eBags (apparently now owned by Samsonite).

I purchased my bag about a year ago. About two months ago the top handle broke I reached out to ebags customer support using their website and I’ve heard nothing back. I just reached out to the again we’ll see.

I ordered a specific style wallet in October it took until Dec 1st to receive and it was not what I ordered, now the vendor wants to give me $10.00 refund on a $57.00 purchase. I had no idea by website product came from overseas, would not have ordered it, but I was so happy to finally find the style wallet my husband wanted only to be so unhappy with item sent!!

I purchased a leather backpack and leather wristlet in July 2020. They were a gift that I was giving to my partner. He didn't like it so I wanted to return for refund or store credit. I contacted customer service, sent the merchandise back at my cost. Was told that a 20% restocking fee will apply and sent it back and still have been unable to get ahold of someone to find out what happened. No refund. No merchandise. No response. Shady and lame for a company to not own up to responsibility. That's what's wrong with the country today, with people like this. Do not purchase anything from them!

I would give less than one star if that was possible. Ordered and paid for, delivered to the wrong address and lost, and after 2 months of runaround they deny responsibility. I can only assume the experience with the product itself, if I had actually received it, would be equally disappointing.

I purchased an under the seat bag for an upcoming trip, when I got the bag out of the box to use it, the piping was frayed and the handle didn't work. I sent emails twice to customer service with no response. I finally went on the chat for the company and they told me it was passed the return time of 30 days so I would have to get ahold of the repair department. I asked how to get ahold of them and got no response. This company customer service department does not even have a phone number to speak with them!!!!! I will never purchase from them again.