eBagsReviews of ebags.com

I have to be honest here, I know lots of reviewers on this site have had poor experiences with eBags but I wanted to write a review of my own as my experience with them was roundly positive. I ordered a TravelPro laptop bag from them, primarily as it is not available to purchase anywhere in the UK. The transaction was smooth. They kept me well informed. They notified me that it was likely to be delivered to the UK within 17 working days of purchase. They provided sufficient tracking information so I could pinpoint to - within a few hours - exactly when the bag would be delivered. (It was actually delivered 10 working days after purchase date). Even when I used their online chat to confirm the whereabouts of the bag, they were immediately responsive and helpful. So. whilst I appreciate many people have had problems with eBags and BorderFree (who eBags uses to ship internationally), I just wanted to share my positive experience with them.

Update to the review below. I have upgraded my experience from 1 star to 4. I work in Retail and know from experience that customer service is a fail point in most organizations. I had written this experience and this company off but they came back and saved the day and the sale. They honored the price and gave me a customer code to make it easy to complete the sale. Their past service and the quality of the product was enough to make me give it another chance. Prior to today I would have given eBags a 5 star review but my recent experience will be my last. I was promised a price when they could not honor a delivery date and when I came back the new price was 30% higher. I had copied the customer service conversation and clearly supplied the original price. Don't like being lied to.

I know it's past their return policy, but the purse I purchased from them is too heavy, and I can't wear it. What's the big deal if they let me return it.

My last purchase,2 carry on duffle bags would have easily fit in 1 box. I know the shipping was free to me because of the dollar amount of my purchase, however I feel eBags could have saved shipping costs and pass the savings on to its customers. Shipping 2 boxes instead of 1 is also more environmental friendly in the big picture

I appreciated the large inventory and the ease of returning items. However I did not realize that I would incur a fee to return a product. It seems inappropriate to charge customers in this day and age.

Appreciate having the option to shop for handbags through EBags. Have been purchasing from their site for several years!!

I love the site, love the selection. The descriptions and photos are very helpful. I am disappointed in the shipping times. It took almost 2 weeks to get my order, that's longer than most other places I order from.

Easy exchange policy without any fuss. Although one cannot rely on customer service to make the right recommendations according to one's needs. Ultimately, the customer makes the final decision even if it means a few inconveniences to return and purchase the right product.