eBagsReviews of ebags.com

Like many other comments, I've traveled the world with eBags for many years. Gave raving reviews and recommended countless times. NO MORE. Have a 25" spinner bought just before Covid; been on plane trip since and the handle will not retract correctly to fit into plane overhead. Customer service used to be the best, now there's not even a phone number available on the website. Contact Us form for warranty claims never got a response. Found an old customer service number in a previous order confirmation, but no answer (got hung up on twice after 20 min hold). Too bad. Used to be a fabulous company. Buy beware.

I bought a backpack from EBags about two years ago. In that time I've used the bag on nearly a daily basis and lugged it around on dozens of trips. About six months ago the zipper to the main compartment started to come apart at a spot. At first it was no big deal but it eventually stopped letting the zipper advance past the point. This basically renders the backpack useless. I reached out to EBags to inquire if this standard wear would be covered under their so called "lifetime warranty" or if they had any options available for repairing it. They contacted me two weeks later and asked for some additional information. I promptly responded with the information they requested and waited for a reply. A couple weeks went by without a response so I followed up and asked if they had any information. It's now been a few more weeks without any response. Customer service could have eased the blow of paying for the low quality, very expensive bag, but they don't have any. I'll won't be a repeat customer and would not recommend them to anyone.

Be wary of eBags they don't respond to their "Lifetime Warranty". Sent all required info with no reply. Willing to replace wheel myself, response we don't have wheels." Are they still in business?

I can see why this company has a 1.3 review status. I wish I would have looked at this before I even looked at their products. I went through the placing an order. The next step was to review the order before it is placed. This was for a gift that had to get there at a certain time. I would not have placed the order because the delivery charge for expedited service was very high. The next thing I know, the order is placed without me going to that step. I tried to cancel it before it was processed. The phone numbers they give you are only automated and then hang up. Now I paid a delivery charge for standard shipment and will have to pay a delivery charge to send it back. This is definitely not a company to do business with.

They were bought by Samsonite, and now they absolutely suck. Used to be the best company around for luggage, now they're the worst. DOn't bother

Don't buy if you want a warranty or customer service. This company has neither and needs to be shut down. I've been calling and emailing them for a month with no response to my request for an RMA for a tear in my backpack handle.

Sadly, I have been a loyal ebags customer for years and hate to leave a poor review, but it’s deserved. Recently, I had a very easily resolved warranty claim that was ignored (except emails apologizing that the warranty department was continually being reminded.. with no response.) I think something must be going on internally and the business is falling apart because there can be no other explanation for this level of poor service. They used to be amazing. They’ll sell all day but BEWARE of follow up customer service. I am NO LONGER a customer.

Purchased a spinner carry-on bag, but after the first use found the extending bar was loose and wiggled back and forth significantly. It seems the bars are too narrow for the bag to remain stable while rolling/pushing. After reaching out to eBags with this concern, the rep copied positive ratings from past customers for me to review. It would have been courteous to show some understanding of the concern or to offer an exchange for the same item. This is customer service 101. I wasn’t asking for a refund, just expected a general regard for the problem. Will know better next time.