eBagsReviews of ebags.com

Received a bag that damaged. Received a return UPS label to return the product. However, 2 weeks later UPS has lost the pkg which is not EBAGS fault. HOwever, IT IS NOT my fault either. Even though UPS said it was lost I had to 14 business days to file a claim at which time it took me over an hour to get a ticket # which they will investiage in 10-14 days. So it is going to take over a month to get a refund on a damaged product. I WOULD SAY THAT IS HORRIBLE CUSTOMER SERVICE.

I was a loyal ebags customer for years. Over a month ago I ordered a backpack that was indicated as shipped, but then was never updated on the UPS site. I asked ebags to look into it and they said there is nothing they can do until UPS resolves the issue. UPS says it’s an ebags issue. I asked for a refund and was told that isn’t possible. I am so sad to see a company that I once recommended to everyone has now become a scam and sham.

I was not happy with my purchase. Since I never used the item i figured I could return or exchange it. After speaking with customer service, they do not do returns, exchanges or credits!!!! STAY AWAY!!!

For years I was an avid eBags fan. Last year I returned a product and opted for a "store credit." There was no mention of expiration, but when I tried to use it later they said that the "code could not be found." THE WORST PART: The service rep said that it was because it was a code from their old system, and that I should buy the item I want and then send her the order number. She would then give me a refund and deduct the amount on my store credit. That never happened. I have followed up numerous times. I see that this has happened to many other people as well.

DO NOT USE EBAGS - I loved the bags I got from them, however when part of a zipper broke and I tried to contact them for a warranty claim, I get nothing. Four contacts over a month from me without a single response! (and, yes, I checked spam). I used their contact form and their email for warranty claims and no response. HORRIBLE!!

Ebags has gone down hill since acquisition by Samsonite. The website does not have updated information about the product. The general info about their bags such as weight and type of fabric for example, does not exist on the website. Although they have chat service, there is very little they can do. They do not know the detail that is not already on the website. They cannot cancel the order despite putting the order in a few minutes ago. Return policy sucks. It almost feels like Samsonite tries to kill off Ebags part of their company. I have some frustration and read the online review about their website and most of it is true. It is very sad. I learnt now and won't return for any future purchase.

Used ebags for many years. Tried to cancel an order I placed within minutes of placing it And they refused!

Was given $300 of gift certificates in August 2020. Tried to redeem them just two weeks later and the website would NOT accept them. Customer service said the codes no longer work! Said I would need to charge the item on my credit card and they would issue a refund. SCAM. Every other reasonable way around this was refused. I will NOT give them my money and then not receive a refund like all recent reviews. They STOLE my $300 retirement gift. BEWARE. DO NOT ORDER. I will be reporting them.