eBagsReviews of ebags.com

I have a Laptop eBag now for over 7 years and the bag is bullet proof. I decided to add a new eBag to my travel luggage and ordered from Amazon the Luxon bag. Received the bag this week and the very first zipper I used to open the main compartment the zipper came off in my hand! Brand new bag. I would avoid any products from eBag they are not the same company. Called eBag customer service and got no help. They told me to go through Amazon for any complaints. I returned the bag and will be ordering a new bag from Ogio. Seems they have been bought out by Samsonite, now I know why the poor quality and customer service!

Purchased a spinner carry-on bag, but after the first use found the extending bar was loose and wiggled back and forth significantly. It seems the bars are too narrow for the bag to remain stable while rolling/pushing. After reaching out to eBags with this concern, the rep copied positive ratings from past customers for me to review. It would have been courteous to show some understanding of the concern or to offer an exchange for the same item. This is customer service 101. I wasn’t asking for a refund, just expected a general regard for the problem. Will know better next time.

I ordered the Old Trend Sunny Grove crossbody bag. It was advertised to be 32 square inches, but is only 28 or 29 square inches. It also is much, much darker than shown. I ordered the orchid, which was shown as a medium pink, to carry in the summer. Instead, it is fuchsia. It's a very nice color, but more of a fall/winter color. It was a sale item, so I can't return it.

Title says it all.

It looks like it was once a good company and now their quality of service become non existent as well as the bags for the whole world absolutely and possibly. Quality of the bags also are subpar but I can still try them again.

Purchased 3 items over the past 12 months from eBags. Always seems to be a delay or delivery issue. My latest purchase was never delivered b/c UPS gave it USPS mid-way through shipping and the backpack wouldnt fit in delivery box. eBag customer service tells me that they will issue refund in 5-7 days after they receive package back. Then suggests I place another order and try again. Really?

Talk about frustrating! Just lost 45 mins of my life I'll never get back. Lost review I wrote also, so now rewriting. Bottom line: I TOOK A PICTURE OF THE ITEM AND PRICE OF WHAT I WAS BUYING - was not high priced - $24.99 on sale with 30% off for $17.49 - I wanted to use rewards that expire tonight. I put into cart - it was an odd hour - around 2:40 - 2:45 ish am. I can see promos changing at midnight but not at 2:42 am!! But sure enough, as I put into my cart, it jumps in price to $19.99 or about $2.50 more -- so I wrote to the chat person, assuming that ebags CS would do right by me. BAD ASSUMPTION. I will let you judge for yourself. Granted, I am usually much more polite and calm in my demeanor, but for $2.50 and $10 in rewards credit (likely forever lost now :-(( -- I am just a tad less patient and polite. Note, I thought the difference in the price was $1.50, but it's actually $2.50. If I go ahead and buy now anyway (lest I lose my rewards) I hope ebags at LEAST credits me back $2.50 2:54 AMCharles Hello, this is Charles, and I will be assisting you today. 2:55 AMDana what the heck?? I just put an item in cart and I took a screenshot! It was 30% off and said it was $17.49 2:56 AMDana I literally took a picture of it! And when placed into cart it jumped up to $19.99 - that's not cool 2:56 AMCharles May I know the cart # ? 2:56 AMDana I would like to buy it now for the $17.49 and I was planning on using my $10 rewards unless that "disappears" too - not happy right now 2:56 AMDana 75497980 2:57 AMCharles Let me check for you, please stay online. 2:57 AMDana thank you 3:02 AMCharles Thank you for your patience. 3:03 AMDana ok 3:04 AMCharles Please note that we do run promotions and discounts on daily basis and the price of item varies accordingly with the promotions offered in our site. 3:04 AMCharles Hence it is not possible to honor the previous sale price at this time. 3:06 AMDana writing a review on trust pilot right now - copying pasting this chat if need be to show how a company is willing to lose a customer over a $1.50 or so discrepancy. WHO CHANGES THEIR PRICES IN THE MIDDLE OF AN HOUR?? 3:06 AMDana CAN YOU PLEASE DO ME ONE SMALL FAVOR? 3:07 AMDana I would like to take this matter of with exec mgt when they are in, but my $10 rewards will expire by them. Can you please extend them a bit? 3:07 AMCharles Please contact with screen shot of your previous prize to our :08 AMDana I will go beyond that -- but offices are closed now. Can you please extend my rewards credit so they don't expire for a few weeks? 3:08 AMCharles Redeeming your eBags reward points is easy: •Please login to your account, and add the required items to your shopping cart and click on normal "Checkout" even if you use PayPal as payment. •After entering the shipping, billing and selecting the shipping options, you will see a check box available on the right hand side of your page below order summary. •Check on that box to redeem it. 3:08 AMCharles Let me check for you, please stay online. 3:09 AMDana I know how to redeem - I was planning on doing that with my purchase of the bag in my cart that is now $1.50 more than it should be -- so can you please extend my reward credits to not expire until I can take this matter up with management? NOTE: I did NOT ask Charles how to redeem. I waited on hold many minutes while he copy/pasted info that wasn't asked for, and he didn't respond to the question I DID ask (about extending my credits just a bit to allow resolution). I would have redeemed NOW had he just credited me back for the $1.50 difference which seems like a "no-brainer" solution for any decent company. Ebags, I used to swear by you and yelled your praises from the rooftops to friends and colleagues. Boy, your CS has gone down. I spent thousands over the years, and you risk losing a customer -- any customer - over $1.50 tsk, tsk. As I said to Charles in my chat, "not cool ebags, not cool". Can I at least have my $10 in rewards credit back (ideally should be extended to $15 due to all this aggravation!) so that when you offer the same 30% deal for New Year's day, etc., I can buy my item then? Thanks. (And no, I'm not going to jump through hoops of trying to figure out how to send a screenshot to a random rep who won't help me over $1.50. I gave my cart number and you and he know darn well you changed your prices on me! But if you give me a direct email address where I can simply click "send" from my phone, I'd be happy to send you the picture of the price that said $17.49. Small UPDATE: I prematurely lost the chat so I went back to ebags to see if another cs person could help, but "lucky me" I got same rep - so I wrote the following -- 3:31 AMCharles Hello, this is Charles, and I will be assisting you today. 3:31 AMDana I lost our chat before. I see you did not extend my rewards expiration time as requested. Is there a reason you couldn't extend this courtesy for me? What more can I do, ebags? One more update after 4am and it should NOT HAVE TAKEN OVER AN HR TO MAKE THIS PURCHASE. I ONLY DID SO AS I RIGHTFULLY EARNED THOSE REWARD CREDITS WHICH WOULD HAVE BEEN LOST AS CS WAS UNWILLING TO EXTEND - NOT EVEN FOR THE FEW DAYS IT WOULD TAKE TO REACH OUT TO A MANAGER. So I sent this chat to "David" 4:02 AMDana I want it on record, please, that I placed order for higher price than screenshot showed it to be under "duress" because your chat person Charles refused to extend my rewards points beyond today to allow for me to take the issue of with management. I hope they at the Minimum, do the right thing by crediting me back the difference of $1.25 or offering a future $10 rewards credit for my angst. Posted a review on Trust Pilot and possibly elsewhere as well. David, are you able to send me the full transcripts of my prior chats with Charles? I prematurely lost those chats. Thank you. PS to anyone reading:Never received copies of chats with Charles :-(

Nice bag BUT security clasp broke after one lightly used trip (only used bag at airport), the bag stayed in hotel room unused the rest of the time. NO response from customer service. POOR for the cost of the bag and all the marketing the company does.