eBagsReviews of ebags.com

Althoought the bad reviews - mine was OK. Received the wallet quickly and safly.

I’ve had an eBags MotherLode Medium for 13 years whose main zipper started to fail along the bottom. Contacted eBags, provided requested info and pics, and got a new one of same bag. Very impressed and happy!

In 2019, I bought a laptop bag from eBags.com, which I have used daily since. After four years, the zipper began to deteriorate. I reached out to eBags to inquire if their limited warranty would cover this issue. To my satisfaction, they promptly honored the warranty and offered a new bag with no extra charge. I am thoroughly impressed with their commitment to customer service and the quality of their products. Their responsiveness and willingness to resolve my issue exemplifies outstanding customer care. I highly recommend eBags for their reliable products and exceptional service.

I'd never you used ebags before come on but took advantage of their sale and ordered a ebags brand tote bag and a pair of Royce lambskin gloves. The bag was sturdy, smooth and comfortable to carry. The zippers are all well-installed and the many extra zipper pockets are handy. But I was thrilled with the gloves! They were fashionable (with a tiny leather bow at the wrist) and buttter-soft. The lining is warm and insulating, so I look forward to winter!

I purchased a coat for my daugher's birthday. It was the wrong size. I contacted Ebags about the exchange and they don't do "exchanges" I had to return the item and then reorder. I returned the original coat and received a refund. When I went to purchase the new one (after teh holiday sales) it was $62 more. I contacted customer service and they honored the price that I paid and are returning the $62 to my account. Whatever their issue might have been, I have had a good experience so far.

Customer service was amazing. They ship immediately. My bag had to ship all the way across the country and was here 2 days after i placed an order! & my bag was absolutely perfect.

Awesome bag for those who travel often. It has tons of compartments for separating all the different characters items you may carry. Plus, they have excellent customer support. My bag unfortunately never made it in my hands through postage and they were quick to make sure I was delivered a bag two days after emailing them. Very happy with my service and customer care.

I am so glad I did not listen to all the negative comments. If I would have listened I would Have never gotten the laptop mobile spinner I had been wanting for a long time. I am so please with the service I received. I was able to Track every step on my deliver down to exactly when and who received my Packet. I am so pleased and not to mention so happy to have my laptop bag!! eBay is awesome and reasonable price for my samsonite bag!!! Thank you Ebag!