eBagsReviews of ebags.com

Horrible customer service, I purchased a backback purse for around $200 within the first 47 days the strap completely split. Then: 8/21/20 Emailed Ebags about torn purse with pic “I ordered the same bag like this approximately 10 years ago, so I love it so much I ordered the same bag in black. When it arrived the quality of the straps on the bag were noticeably inferior, but I kept the bag and hoped for the best. I have only used the bag for less then 47 days and the strap has already split (see attached photo). This is unacceptable for a bag that cost $210.00. I would like to return the bag for a full refund, what is the process I need to follow to get a refund. Thank you” 8/25/20 Emailed Ebags again about purse (see email above) 9/3/20 Emailed Ebags again about purse, got auto response that they received my email 9/15/20 Call 1-800-820-6126 and talked to CSR and explained what was going on, she is trying to figure out if it is better to send back as warranty or return, we seem to keep getting stuck in an email loop on the website. Under warranty it does not give me an address to ship it back to, so rep is checking to see if it is better to return. Too late to send back as a return, so she is saying use Warranty Page which is just an email. She said I have to use the Warranty Page, send the email then keep track of my communications, give them 3-5 business days to respond 9/17/20 received email that they have forwarded my issue to the warranty department 10/19/20 called the 1-800-820-6126 and tried to get through to warranty (opt 3) but just tells me to use the website, so I chose opt 1 sales/etc to try and get a person, it just rings off the hook (5 mins) and no one answers, so I called back and tried opt 2 told me to go to the website and disconnected me.

The customer service is so pathetic. First, upon my return, they did not refund my money difference and instead gave a 1 year credit. After my credit got expired, I called them 3 days later, only to learn that they will not do anything, no grace whatsoever to help or accommodate my case.

The bag was great my problem is customer service. I am a diabetic and keep a power bar in my bag in case my sugar level drops. A rodent got into my car and chewed through the bag- not their fault. I emailed the company to ask how much a repair would be. I was not asking for free I was willing to pay a fair price. After a week of not hearing back I thought maybe my email got lost so I sent a 2nd email. I waited a 2nd week Nothing so I tried their chat function and ended up being kicked off the chat. Great bag, no customer service. I have no time or patience left going to buy another bag from anyone else.

I have shopped with Ebags for a few years without issue. Now i have had an issue i can say without reservation that the customer service is absolutely abysmal. After many emails and no positive answers I had to involve the credit card company to sort out the problem. They told me for 4 months they were investigating and there was never an answer to any question. Sadly I can no longer recommend Ebags as a sales outlet. You cannot speak with customer service, you can only email and every follow up receives the same response. It is a shame.

I bought a $200 backpack from this company and within the first 5 uses, the chest strap broke off. I contacted the company for a replacement as they claim to provide "lifetime warranty" and it has been 2 weeks since I heard from anyone. I've sent 5 emails, DMs on Instagram and Facebook, and still no avail. Each time I get a generic response that says someone will contact me back. This company is an absolute scam and I really don't see how it could still be in business. I would recommend Osprey, or any other brand than eBags. Poor quality, appalling customer service, and just truly a terrible place company all around. For those who are considering taking the chance, you have been warned.

Buyer beware! Stay away from this company! I returned a backpack using their shipping label and never received my refund. They use to be a good company, but now they need to be shut down. The customer service is horrible. I would give negative stars if I could.

I ordered a 3 piece luggage set on sale on 8/25/2020 the next day I received an email that the item was not available. (I also ordered a 3 piece packing cube and a toiletry bag which I have never received and was charged for) I immediately went onto the website and the luggage was available in the color I ordered it in the day before. I called ebags and asked what was going on The guy I spoke to said it must have been an error and he reordered the luggage but it was a higher price I explained I wanted it at the price I ordered it at the day before. He told me I have to pay the price showing that day and he would put in for a refund now 2 weeks later and no refund has been processed. I am contacting my credit card company tomorrow to have a charge back processed.

Trying to return luggage that is WAY too big, been trying for over 4 weeks now and still they will not send me a return slip, their "system" says the bag hasn't shipped yet, but I have it AND the charge. I have purchased several pieces of luggage from them. This return should be simple but it has gone on far too long . . . plus I have to pay to ship it back.