eBagsReviews of ebags.com

Had two Ebags brand packing cubes with "lifetime" warranty that came apart at the seam. Barely used, but "due to the age of the items" the warranty was declined.

Zero stars if I could. Not stitched properly. Came apart. Numerous emails unanswered. Phone calls not returned. I spent $100 STAY AWAY!!!

I had to look up ebags on wiki to see if this company was owned by an overseas company for their pure lack of customer service. Unfortunately, they are US owned based out of Colorado...shame on you! By far the worst on going customer service issue. Nobody returns emails. I am trying to return something that i bought and it's been over a month with no reply back yet. All i want is to return the goods for a refund. Crazy how businesses these days get away with this. I have to assume they will be going out of business soon. If you can't take care of the customer....you're dead in the water. Worst company. Highly urge not to buy from here if you potentially will return/exchange it.

As has been stated, Samsonite killed ebags. I’m unsubscribing from their mail. What a disappointment. How unsportsmanlike.

Like most have said, they are not the same company. I've used them for over 10 years and they used to be the best. I'm not sure what happened, but I would never buy anything from them ever again. I echo the same dealing with support; 6 emails, countless chats over the past 2 months just to get a set of replacement wheel sent out. NOTHING. Not even a reply. In the past it took minutes sometimes to get issues resolved. Not to mentioned how many times, 1000's, I fly close to 200k miles a year for work and how many times I recommended eBags to everyone. Not happening anymore. I will tell people the opposite.

DO NOT BUY! I have contacted ebags several times via email (direct and thru their web site) concerning stitching coming loose in my bag with not a single response. Believe all the negative customer service reviews because they are absolutely true. I even contacted Samsonite, who purchased ebags, with no response. This is the worst customer service ever experienced!

Read and believe all of the negative reviews! I've contacted them 5 times regarding a replacement liner for my cooler bag. After the 3rd try, someone replied asking for more information. But OF COURSE my reply to that one has gone unanswered for weeks! I just sent yet another email but I have no hope of resolving the issue. I would advise anyone reading the negative reviews to believe them and stay away. If you have any customer service issues, you have no hope of resolving them later. It's not worth it!

This used to be a fantastic company. I don't know what happened. I bought a rolling duffel for my husband 10 years ago and it still looks new. Fantastic bag. I bought a rolling duffel for myself a couple of years ago and it had this nylon ribbing system (I'm assuming to make it more lightweight). The rib came out of its holder and punctured the bag, completely ruining it. I followed up with eBags. No response. I followed up again. They asked for more details. Then no response. I followed up again. They asked for more details again (I've now sent the same pictures 3 times). No response. I'm a regular customer (bags, packing cubes, electronics organizer, flat toiletries pack). I'm really disappointed.