eBagsReviews of ebags.com

Placed an order and it hasn't been shipped after 7 days. And there isn't a way to cancel item though the item has not been shipped. There isn't a way to contact them via phone or email(we can send an email but we get an automated response, thats it).

These reviews are all 100% accurate. If there is even a small chance of needing to return this bag for a refund, forget it. I returned my bag over a month and a half ago. I gave them the benefit of the doubt for a week or so. When they didn’t refund me, I emailed their customer service. 3 times now. Crickets. I’m feeling pretty confident that they’ve decided to just take the money and run. Do not buy from them unless you are 100% confident that you will keep the bag, regardless of satisfaction or quality.

I am currently on hold with ebags customer service, and have been for 45 minutes. I have also emailed the company and tried to work through the website to initiate a refund. I am very dissatisfied with the product - it was not at all as it was described and I want a full refund. On the website I discovered it will cost $14.99 to send it back. My first ebag purchase, and my last. Really unhappy with the product and the service..

I returned an ebag over a month ago and have not received refund. I have emailed them and they do not return emails. DO NOT DO BUSINESS WITH THIS COMPANY

Absolutely the worst company I have ever dealt with . They keep canceling my order for a backpack that is listed in stock and they give no reason for the cancellation. I finally got through to customer service and they said the mailing address on my credit card didn’t match up with the address of the credit card. Then how come the packing cubes I ordered with the backpack went through but not the backpack? Ridiculous. I will never buy anything from this company ever again.

I never received the bag. I sent 2 email inquiries and called their help desk. Zero results. Now have to reverse credit card charge. Ordered on 11/27, it is 12/20 with no response. Worst online experience.

The worst e-commerce experience I have had in years. I want to return a bag which came in very different than the description, and there is literally no way for me to do so. The online option isn't working as the bag is still showing as in transit according to their site even though it delivered weeks ago. There is no phone number to call. It says there is chat, but there is none. I have sent 3 or 4 messages and none have been returned. I have found a call center number via google search and it just never gets answer then hangs up after about 10 minutes. I can't believe this company is owned by Samsonite. eBags used to be great but stay away now. Worst ever

Ebags used to be a great company. And then, Samsonite purchased them. Terrible Customer Service. I have been trying to get a return label for 4 days. The website link for returns does not work. Customer Service phone number (not listed on their website), has long holds and has disconnected my call 2 x. I will never purchase anything from this company again. RIP Ebags.